We communicate with apartment renters by phone, 713-595-0300. We do not see renters in person. The helpline hours are Monday - Friday, 9:00 a.m. - 4:00 p.m. Our staff is fluent in English and Spanish. CALL VOLUME IS HIGH so calls are taken on a first come, first serve basis and will have a limit of five minutes.
Do you have questions about your rights as a renter?
To file a complaint follow this link
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RENTERS AND THE LAW
For more information on Texas law and the rights and responsibilities of renters, visit the Texas Apartment Association Web site at taarenters
Also, read an "Overview of Tenant Rights" provided by the Texas Attorney General's Office.