Frequently Asked Questions  

What if I can’t pay my rent on time?

If you can’t pay your rent because of job loss or income interruption resulting from the economic impact of COVID-19, it is imperative that you immediately communicate with your landlord.  For most residents, rent is due on or before the 1st day of the month. It would be beneficial if you can communicate with your landlord prior to the time rent is due. A number of landlords are working with their residents to accommodate residents’ needs at this difficult time.  Some landlords have waived fees, applied security deposits to the rent or temporarily abated rent. In order to qualify for any landlord workout program, be prepared to verify your job loss or income interruption.  Additionally, be sure to have your arrangement in writing and signed by you and the landlord.  HAA has a resource page with a list of organizations that may offer rental assistance.  

If I need help paying my rent, are there assistance programs available?

Yes. Check here  for a list of programs that offer rental assistance.  Many community non-profits also offer emergency financial assistance for additional needs, including utility or medical bills.  Click here  for that list. 

If you are unable to pay your utility bills during this time of crisis, what should you do?

Please check directly with your provider on what options they offer during this time. Remember that even if disconnection is suspended, your bills will continue to accrue. Follow this link to see if you are eligible for utility assistance. Utility Assistance

Do I still need to pay rent even though evictions have been halted?

Yes—the court’s temporary halt of evictions does not affect your obligation to pay rent, and continuing to pay your rent protects your rights as a renter under Texas law. If you’re concerned you will not be able to pay your rent, we recommend you communicate with your property manager with specific information about your situation to see what options they may be able to offer in this unusual circumstance.

This crisis has affected all of us and apartment owners want to do their part in helping people remain in their homes. Like every other business, we have employees and supplier partners who depend on us for their livelihood, as well as other obligations we have to meet like insurance and utility bills.

Failing to pay your rent hurts our ability to meet those obligations, as well as our ability to operate and maintain the property where you live. Ultimately it may also hurt your credit or result in an eviction once that process is reinstituted.

What if I live at a public housing authority property, affordable housing property or use Housing Choice Vouchers (Section 8)?

Both public housing and Housing Choice Voucher (Section 8) residents who experience a loss or reduction of wages should contact their housing authority to see what can be done to provide assistance.

Communal behaviors to limit the contamination spread

  • Wash your hands often, avoid touching your face and practice respiratory hygiene 
  • Avoid close contact with people who are sick 
  • Clean and disinfect your apartment to maintain a healthy environment 
  • Limit contamination of common amenities, such as the communal gym, movie room, or a playground, by using disinfecting wipes before and after you use the equipment. 
  • Avoid using common areas and amenities if you are sick. 
  • Limit visitors—Practice social distancing by limiting visitors to your unit or inviting friends/family to share common areas with you.