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Education & Meetings

Please see our in person meeting guidelines while visiting HAA.
Friday, October 02, 2020 08:30 AM 
IROC Breakfast (virtual)
Human Trafficking and Apartment Communities, featuring Rochelle Keyhan, Collective Liberty

  • What does human trafficking mean?
  • How different types of human trafficking use public spaces in different ways
  • Warning signs and what to lookout for
  • What landlords can do when they suspect trafficking might be occurring.
  • This is a virtual program; access instructions will be provided upon registration

    Tuesday, October 06, 2020 08:30 AM 
    NALP I: Bringing in New Residents: Be Prepared
    This course focuses on the skills needed to deliver exceptional leasing support. From personal organization and time management to teamwork and technology, the top leasing professional applies these talents to a successful outcome for prospective residents.

    Tuesday, October 06, 2020 01:00 PM 
    NALP II:Marketing and Maintaining Your Community
    Explore the importance of image, reputation and brand in well-maintained communities. The course covers a detailed list of what keeps a community in peak showable condition, along with the importance of a robust and varied marketing approach for maximum exposure.

    If you are taking this as a standalone course, please arrive to our facility by 12:30 p.m. in the event the morning course finishes early

    Wednesday, October 07, 2020 10:00 AM 
    2020 Apartment AllStars (Virutal)
    The Apartment All Stars Experience is like no other event you will witness this year (and what a year it has been). The unique blend of three national speakers in a virtual space creates a tour-de-force that will be the most exciting time you will spend on a webinar. This is not just another bland Zoom call. Apartment All Stars is an experience unlike any other as this dynamic tour has been igniting multifamily professionals for nearly 20 years and is now virtual. Roll into the fall leasing season with a fresh dose of motivation and new ideas! From mastering virtual tours to retaining your valued residents, the All Stars are hitting all the hot topics. Taking part in the Apartment All Stars event has never been easier: skip the traffic on 610 and simply log in from your office. Get ready to take your marketing, leasing, and resident retention to the next level - 2020 style!

    Wednesday, October 07, 2020 03:30 PM 
    Ambassador ONE Society Get Together
    Ambassador ONE in person get together in the outdoor space of District 249. Due to the set up and limited capacity of this event, there will be a charge of $10. RSVP & for more information contact Amanda Sherbondy via email at asherbondy@haaonline.org

    Thursday, October 08, 2020 06:30 PM 
    HAA NEXT: A Night at the Drive-In
    Join Your Fellow HAA NEXT Young Professionals for a Night at the Drive-In. The HAA Office parking lot will be transformed for one-night only of safe social distancing fun. Enjoy a complimentary screening of the classic comedy, Step Brothers, along with movie snacks and beverages.

    Donations appreciated on-site to benefit the Houston Apartment Foundation. Parking Lot opens at 6:30pm; screening begins at sundown. Limited spaces available.

    Monday, October 12, 2020 09:00 AM 
    Avenues: Supplier Circle - 3
    Own Your Awesome . . . Delivering Exceptional Customer Service With Patty Morgan Seager

    Tuesday, October 13, 2020 08:30 AM 
    NALP III: Why Your Competition Matters
    A loyal and satisfied resident is at the heart of this course. The leasing professional is a critical component in inspiring and maintaining loyalty but must also understand the role of competitors and their offerings. This knowledge must be complete, accurate and timely.

    Tuesday, October 13, 2020 01:00 PM 
    NALP IV: Relevant Laws and How to Apply Them
    This course teaches a full spectrum of fair housing and ADA compliance for both prospective and current residents. In addition the course covers law applying to prospect screaning, application verification, the lease and lease addenda.

    If you are taking this as a standalone course, please arrive to our facility by 12:30 p.m. in the event the morning course finishes early

    Wednesday, October 14, 2020 08:30 AM 
    Fair Housing Seminar

    Thursday, October 15, 2020 09:00 AM 
    2020 Virtual Expo
    Join us for the Vision 20/20 Virtual Expo on October 15th from 9 am - Noon! FREE for management personnel. There is no pre-registration or fees required for attending the Expo (tradeshow). *Non-Exhibiting Vendors/Suppliers are not permitted to attend.*

    Friday, October 16, 2020 11:30 AM 
    It's the Law Luncheon
    Join HAA's Legal Counsel, Howard Bookstaff, for lunch and a legal discussion in a casual environment allowing for questions and answers.

    Tuesday, October 20, 2020 08:30 AM 
    NALP V: The Sales Process and Building Relationships
    Lean the foundations of relationship selling and the importance of problem-solving for both the prospective and current resident. Learn essential duties such as listening and responding specifically to the customer, handling objections and meaningful ways to to close the sale. The course closes with a personal assesment of sales readiness.

    Tuesday, October 20, 2020 01:00 PM 
    NALP VI: Effectively Meeting the Needs of Current Residents
    Once the prospective resident moves in, the leasing professional's relationship and responsibilites continue. Lean the importance of handling mainenance and resident issues and continuing to be the positive brand for the community. Lease renewals and a focus on the all-important resident's sense of community are pivotal skills for success.

    If you are taking this as a standalone course, please arrive to our facility by 12:30 p.m. in the event the morning course finishes early

    Wednesday, October 21, 2020 08:30 AM 
    AVENUES: Maintenance - Session II
    October 21st Crisis Response Management With Nicole Curl How to be prepared in advance of a crisis, develop a plan, execute the plan and how to initiate recovery œ Prepare Notices Contact procedures and meetings Resources œ Evacuating œ Team Procedures Who stays? How to communicate œ Building Prep Preventative measures Safety Concerns œ 72 Hour Emergency Kits œ Recovery Procedures and timelines Emergency Vs. Urgency Documentation and Photographs œ Insurance œ Lessons Learned

    Thursday, October 22, 2020 08:30 AM 
    APPLE: Leadership - Session III
    Are WE No Longer User Friendly? With Anne Sadovsky Technology rules our world! But what happens we have to come face to face with an unhappy, even hostile resident/customer? Or have to answer a hateful email message? People are angry, road rage is running rampant, and workplace violence is on the rise. This seminar is not designed to frighten you. Anne is very sure that 90% of the time, we can ´soothe the savage beast’, be a calming influence and prevent pouring gasoline on an already burning fire. You can call it dealing with difficult people in challenging times, you can call it anger management; Anne calls it Practicing Peaceful Confrontation. Your team will learn how to stay cool when under fire; behaviors and words that are calming; things never to say; body language and facial expressions that rile and those that calm; when to speak and when to be quiet. And when it may be time to call for help or walk away. At the end of your day, go home with pride in how you handle

    Wednesday, October 28, 2020 09:30 AM 
    IROP (Wed-Fri)
    A 3 day course authored by NAA specially designed to provide the knowledge and skills necessary for new independent owner/manager of rental properties…typically 200 units or less. Topics covered include:
    • Employees
    • Preparing the Property
    • Rent
    • Marketing
    • Handling Objections
    • Applications
    • Screening
    • Rental Agreements & Lease Forms
    • Moving In
    • The End of the Lease Term
    • When Resident Problems Arise
    • Evictions
    • Resident Retention
    • Maintaining Property Value
    • Maintenance
    • Code of Enforcement
    • Financial Management
    • Taxes
    • Protecting The Investment
    • Section 8 Programs
    • Notice of cancellation is required two days prior to the event for a refund, less any administrative fees. For classes held at the HAF Education Center, registrations may be transferred from one class to the next.

    Tuesday, November 03, 2020 08:30 AM 
    AVENUES Marketing III
    6 Strategies Your Competitors Are Not Using to Gain More Market Share With Patty Morgan Seager

    Thursday, November 05, 2020 11:30 AM 
    Political Action Committee Luncheon


    Cost: This event is open to all HAA PAC members at a cost of $30 per person. Nonmembers of the PAC may attend for $40 per person.

    Time: Registration begins at 11:30 a.m., lunch and program begin at Noon.

    Directions: The Dinerstein Reed Prokop Education Center's Camden and Michael Stevens Interests Room is located on the second floor of the HAA/HAF Office Building, 4810 Westway Park Blvd., east of Clay Road and Sam Houston Pkwy.

    Any questions and/or registrations should be directed to Alpa at apatel@haaonline.org or at 713-595-0302.

    More information on HAA PAC can be found at www.haaonline.org/HAAPAC/

    Thursday, November 12, 2020 08:30 AM 
    Extreme CAM (Six Days)
    A super-charged and accelerated five-day format, EXTREME CAM is designed for those experienced managers hoping to attain the CAM designation in a shorter duration, with less time away from the property.

    Scheduled for a Thursday, Friday and Saturday for two consecutive weeks (12-14th and 19-21) from 8:30 a.m. to 5:00 p.m. each day. Exams are held in December.

    Due to shipping constraints, registrations received within one week of the course cannot be guaranteed course materials at the time of class

    Thursday, November 12, 2020 11:00 AM 
    Extreme CAS Course
    Extreme CAS candidates attend four of the CAM modules beginning on November 12th Additional Dates Nov 13, 19 and 20: Required classes:

    The Resident Experience, Legal, Financial Management, Risk Management,

    Tuesday, November 17, 2020 08:30 AM 
    Leasing 101 (Day and a half)
    An in-depth introduction to the apartment industry for new leasing professionals as well as those individuals looking to learn more about the industry as a career. This day and a half program topics includes:

    • Greeting & qualifying the customer
    • Executing the lease contract
    • Overcoming objections and closing techniques
    • An overview of fair Housing and more.

    Students who complete the course will receive a certificate, as well as a listing of placement agencies and management companies that are members of HAA.

    If you are not working for a member company of HAA download this registration form Download PDF

    Wednesday, November 18, 2020 08:30 AM 
    AVENUES: Maintenance - Session III
    Laying a Foundation (of knowledge) on Foundations Understanding foundations, and how to prevent problems and handle repairs œ What is the foundation? o Types o Areas œ Soil Management o Types of Soil o Moisture Control œ Movement o When to make repairs, when to monitor? o Elevations o Types of movement œ Repairs o When and Why o How œ Preventative Measures

    Wednesday, November 18, 2020 08:30 AM 
    Avenues Maintenance - Session III

    Thursday, November 19, 2020 04:30 PM 
    Board of Directors Meeting
    HAA Board of Directors are elected by the membership annually in November at the Annual Business Meeting. For more details about serving please follow this link and download the bylaws. https://www.haaonline.org/abouthaa/

    Friday, December 04, 2020 07:30 AM 
    IROC Breakfast - December
    The Independent Rental Owners' Connection (IROC) offers customized education and networking programs just for you!

    This month's topic: TBA

    Friday, December 04, 2020 11:30 AM 
    ACES Holiday Luncheon
    Please note that this program is open only to executives in property management (Owners, Presidents, Regionals, Supervisors, Marketing/Training Directors, etc.). All eligible attendees to ACES luncheons will be able to invite any of their staff to the programs, provided the registration also includes at least one person at the Supervisor level or above.

    Monday, December 07, 2020 08:30 AM 
    CAPS: Client Services & Stakeholder Relations
    Work with property owners to clarify their ownership goals. œ Identify and understand key parts of the management agreement that establish the management company’s responsibilities and obligations. œ Create regular owner’s reports to keep the property owner informed of the status of the property. œ Recognize the ways in which lenders, regulatory agencies, and local, state, and federal laws affect the management of multifamily housing properties. œ Coach your site team to provide a safe, habitable living environment for residents, while remaining in compliance with Fair Housing laws. œ Ask yourself the questions that lead to ethical decision-making.

    Tuesday, December 08, 2020 08:30 AM 
    CAPS: Investment Management
    View property management from the perspective of a property owner with a significant investment to protect. œ Recognize different types of mortgages and sources of financing and the implications of each on the property’s debt service and reporting obligations. œ Lead site teams through the annual budgeting process. œ Work with site teams to monitor property financial performance, identify budget variances, key trends, and opportunities for improvement. œ Recognize different methods for determining a property’s value, and identify ways you can affect that property value.

    Wednesday, December 09, 2020 08:30 AM 
    CAPS: Improving Asset Performance
    Investigate an underperforming property to find the sources of the problem. œ Use key performance indicators to get a full picture of a property’s performance. œ Understand how key performance indicators relate to each other. œ Effectively weigh the benefits of increasing income and reducing expenses. œ Identify likely solutions to common property performance problems.

    Thursday, December 10, 2020 08:30 AM 
    CAPS: Asset Evaluation
    Identify the factors that affect the property ownership life cycle, and understand the CAPS role in shaping that life cycle. œ Assess legal, financial, and safety risks as part of the due diligence process. œ Perform the necessary components of due diligence (or lead others in doing so), including physical inspections and analysis of a property’s operational, commercial, and financial health. œ Report your findings to the property owner (or potential property owner), along with ramifications and recommended solutions. œ Manage the smooth transition of a property from one owner to another. œ Advise owners on the feasibility of new developments. œ Advise owners on renovation, disposition, or refinancing of existing properties.

    Thursday, December 10, 2020 04:00 PM 
    Go-Getter Holiday Happy Hour
    Join the Go-Getters and help strengthen your association with new members and new involvement. New & prospective members are welcome! Visit the Go-Getters Corner at www.haaonline.org/gogetters for tips and tools for recruiting.

    Friday, December 11, 2020 08:30 AM 
    CAPS: Talent Management
    Maintain open and productive communication with site teams, even when they are geographically distant from you. œ Manage team members who may have more expertise than you do. œ Understand the role you play in retaining valuable, high-performing team members. œ Ensure that your site team recruits qualified candidates in a legally compliant manner. œ Ensure that your site team members: œ Are sufficiently trained and integrated into the team. œ Function well as a team. œ Receive the mentoring, coaching, and feedback they need to grow as professionals. œ Are treated in a manner that is both fair and dignified should discipline or separation become necessary. œ Manage site teams during a property sale, whether you are on the seller’s side or the buyer’s side.

    Friday, December 11, 2020 01:00 PM 
    CAPS: Contemporary Issues in Multifamily Housing
    Be familiar with the current issues affecting multifamily housing property management.

    Thursday, December 17, 2020 06:30 PM 
    HAA "NEXT": Mix and Mingle

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