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Education & Meetings

 
Wednesday, April 03, 2019 08:30 AM 
CAM: Legal
Course Synopsis: Describe reasonable accommodations and modifications for persons with disabilities, Explain compliance with laws that govern applicant screening, Explain the purpose and impact of fair housing laws, Explain how to remain in compliance with fair housing laws, Identify a CAM's responsibilities in providing safe living conditions with adherence to residence rights, Summarize the bid process requirements, Explain compliance with laws that govern employment practices

Wednesday, April 03, 2019 08:30 AM 
CAS: Legal
A comprehensive guide to this ever-changing topic, discussions include fair housing laws and regulations, including two case studies; familial status review, occupancy standards, disability provisions, fair housing marketing and advertising, as well as federally assisted housing and Section 8 regulations.



Thursday, April 04, 2019 08:30 AM 
CAS: Risk Management
Learn to prevent avoidable accidents and assess risk in advance. Areas of study include: minimizing risks to residents, including crime prevention and environmental hazards; minimizing risk to staff, how to effectively handle an emergency, and liability and insurance.



Thursday, April 04, 2019 08:30 AM 
CAM: Risk Management
Course Synopsis: Relate risk management to a CAM's role, Propose a solution to an issue of fraud, theft, embezzlement, etc. to minimize financial risk, Identify necessary preventative maintenance to minimize risk to physical plant, Create a resident education/orientation message to minimize risk to residents, Practice preparing for an OSHA inspection, Create sample guidelines for entering homes to minimize risk to staff/vendors, Provide the best course of action for various crime emergencies, Prevent and control loss

Friday, April 05, 2019 07:30 AM 
IROC Breakfast - April
The Independent Rental Owners' Connection (IROC) offers customized education and networking programs just for you!

This month's topic: Employment law pitfalls and how to avoid them, featuring award-winning multifamily HR Specialist Tanya Dusek, SPHR


Tuesday, April 16, 2019 08:30 AM 
Avenues: Mainstreet - 2
Top 10 Fair Housing Blunders to Avoid With Leah Brewer Sure, we all think we understand Fair Housing laws and consistent implementation, right? Join this interactive refresher to focus on the hot spots and avoid the top mistakes industry professionals make. Prepare for some lively discussion and challenge your own knowledge.

Wednesday, April 17, 2019 08:30 AM 
CAM: Human Resources
Identify the components of an effective Marketing Plan Use resources to effectively gather and calculate data needed in a Marketing Plan Develop a Marketing Plan Analyze a market including competitors Identify the internal market readiness of a property Perform an economic analysis of a property Analyze and draw conclusions from a Market Plan using the SWOT methodology Add value to a property through use of rental income, rates, and/or adjustments Add value to a property through managing occupancy Select and write an effective recommendation Identify types of promotion Identify types of advertising media Develop a budget for a Marketing Plan Measure the success of a Marketing Plan

Wednesday, April 17, 2019 08:30 AM 
Pasadena Outreach - The Art of Hiring, with Leah Brewer
Recruiting and retaining top "superhero' talent within organizations is becoming a strategic focus in order to compete and win in today's competitive area. Create a dream team of action-employees who serve each other as they serve your company. You will discover tools and ideas to find employees that are our everyday Heroes (and Sheroes). Motivate and retain those above-and-beyond workers whose actions increase the value of your assets and organization.

Tuesday, April 23, 2019 08:30 AM 
Leasing 101 (Day and a half)
An in-depth introduction to the apartment industry for new leasing professionals as well as those individuals looking to learn more about the industry as a career. This day and a half program covers topics including:

  • Greeting & qualifying the customer
  • Executing the lease contract
  • Overcoming objections and closing techniques
  • An overview of fair Housing and more.

Students who complete the course will receive a certificate, as well as a listing of placement agencies and management companies that are members of HAA.

If you are not working for a member company of HAA download this registration form https://www.haaonline.org/images/programs/pdf/leasing101_2018.pdf

Wednesday, April 24, 2019 08:30 AM 
Pearland Legal Seminar
Join HAA Legal Counsel, Howard Bookstaff, and your fellow HAA members for our Outlying Legal Seminar. The Legal Seminar will fulfill the NAA CEC requirement of Fair Housing training required of all CAM, CAPS, NALP, and CAMT designates and is worth 3 CEC credits. Topics include:

  • Fair housing update: the good the bad and the ridiculous!
  • Everything you wanted to know about assistance animals but were afraid to ask!
  • Evictions: trails and tribulations
  • Legislative Update
  • I want to stay out of trouble, but I don't know how - A policies and procedures primer
  • The fee for this course is $65 if prepaid with a credit card; $80 at the door.


  • Thursday, April 25, 2019 11:30 AM 
    Political Action Committee Luncheon

    Topic:

    Cost: This event is open to all HAA PAC members at a cost of $30 per person. Nonmembers of the PAC may attend for $40 per person.

    Time: Registration begins at 11:30 a.m., lunch and program begin at Noon.

    Directions: The Dinerstein Reed Prokop Education Center's Camden and Michael Stevens Interests Room is located on the second floor of the HAA/HAF Office Building, 4810 Westway Park Blvd., east of Clay Road and Sam Houston Pkwy.

    Any questions and/or registrations should be directed to Alpa at apatel@haaonline.org or at 713-595-0302.

    More information on HAA PAC can be found at www.haaonline.org/HAAPAC/


    Thursday, April 25, 2019 04:00 PM 
    Onsite Goes Offsite - Katy

    Due to limited seating, this meeting is open to onsite personnel only.

    "Networking means the act of exchanging information with people who can help you professionally."

    Onsite Goes Offsite in Katy - Calling all Katy and surrounding area onsite personnel. Please join us for a little networking and fun!

    Come meet your fellow industry peers. Your first drink is on us!



    Tuesday, April 30, 2019 08:30 AM 
    Avenues: Leadership - Session I
    Next Level Leadership With Dr. Debbie Phillips Ready to take your career to the next level or assist your team in growing beyond their current position? This workshop takes a deep dive into strategies that fuel individual and team goals. Topics include: œ Coaching œ Team Building œ Employee Engagement œ Talent Development œ Communication

    Tuesday, April 30, 2019 06:30 PM 
    HAA NEXT: BINGO & Brews
    Join your fellow HAA Young Professionals for a memorable evening of BINGO and Brews at one of Houston's most popular craft breweries! Meet young apartment industry professionals just like you, make some memories and maybe even WIN BIG! Your $20 entrance fee provides unlimited beer, bingo and catering from James Coney Island. Purchase your ticket to attend at www.haaaonline.org/next

    Friday, May 03, 2019 11:30 AM 
    It's the Law Luncheon
    Join HAA's Legal Counsel, Howard Bookstaff, for lunch and a legal discussion in a casual environment allowing for questions and answers. Topic:TBA

    Thursday, May 09, 2019 07:30 AM 
    Blue Star Program - May
    The Blue Star Certification Program is a joint effort by the Houston Police Department and the Houston Apartment Association. Created for rental properties of all sizes, the program's goal is to help law enforcement officials and the multifamily housing industry work together to effectively reduce criminal activity in rental properties.

    Register online at: www.houstontx.gov/police/multi_family. Please direct questions to Officer Clark at: donna.clark@houstonpolice.org.

    For More information visit the Blue Star Program Information Page.

    Friday, May 10, 2019 09:00 AM 
    All-Stars Sports Challenge
    The event proceeds will benefit Crimestoppers of Houston. Each team consists of three men and three women with an option of one male and one female alternate. Each team will compete in six events. The top three teams will be awarded medals after the competition. Please contact Susan at 713-595-0313 or Email at shinkley@haaonline.org for more information.

    Tuesday, May 14, 2019 11:30 AM 
    Political Action Committee Luncheon

    Topic:

    Cost: This event is open to all HAA PAC members at a cost of $30 per person. Nonmembers of the PAC may attend for $40 per person.

    Time: Registration begins at 11:30 a.m., lunch and program begin at Noon.

    Directions: The Dinerstein Reed Prokop Education Center's Camden and Michael Stevens Interests Room is located on the second floor of the HAA/HAF Office Building, 4810 Westway Park Blvd., east of Clay Road and Sam Houston Pkwy.

    Any questions and/or registrations should be directed to Alpa at apatel@haaonline.org or at 713-595-0302.

    More information on HAA PAC can be found at www.haaonline.org/HAAPAC/


    Thursday, May 16, 2019 08:00 AM 
    2019 Education Conference & Expo
    Join us for the 2019 Education Conference and Expo May 16 at NRG Center, Hall C! Registration and Fees are required for conference seminar attendees only. There is no pre-registration or fees required for attending the Expo (tradeshow). *Non-Exhibiting Vendors/Suppliers are not permitted to attend.*



    Tuesday, May 21, 2019 08:30 AM 
    Leasing 101 (Day and a half)
    An in-depth introduction to the apartment industry for new leasing professionals as well as those individuals looking to learn more about the industry as a career. This day and a half program includes topics covering:

    • Greeting & qualifying the customer
    • Executing the lease contract
    • Overcoming objections and closing techniques
    • An overview of fair Housing and more.

    Students who complete the course will receive a certificate, as well as a listing of placement agencies and management companies that are members of HAA.

    If you are not working for a member company of HAA download this registration form www.haaonline.org/images/programs/pdf/leasing101_2018.pdf

    Wednesday, May 22, 2019 08:30 AM 
    Certified Pool Operator - in Spanish (2 days)
    This course is conducted in Spanish. Successful completion of this Two-day course will result in a five year certification from NSPF (National Swimming Pool Foundation) and ensures pool chemicals are being used properly and when appropriate. We will dispel the myths in pool care and tremendously reduce chemical expenses and extend the life of your pool. This is recommended for anyone working with pools as well as Property Managers so they are up-to-date regarding local codes and can reduce risk and liability.

    The course fee of $299 per person includes textbook, exam fees, and meals for both days



    Wednesday, May 22, 2019 08:30 AM 
    Woodlands Legal Seminar
    Join HAA Legal Counsel, Howard Bookstaff, and your fellow HAA members for our Outlying Legal Seminar. The Legal Seminar will fulfill the NAA CEC requirement of Fair Housing training required of all CAM, CAPS, NALP, and CAMT designates and is worth 3 CEC credits. Topics include:

  • Fair housing update: the good the bad and the ridiculous!
  • Everything you wanted to know about assistance animals but were afraid to ask!
  • Evictions: trails and tribulations
  • Legislative Update
  • I want to stay out of trouble, but I don't know how - A policies and procedures primer
  • The fee for this course is $65 if prepaid with a credit card; $80 at the door.


  • Thursday, May 23, 2019 04:00 PM 
    Onsite Goes Offsite - Baytown

    Due to limited seating, this meeting is open to onsite personnel only.

    "Networking means the act of exchanging information with people who can help you professionally."

    Onsite Goes Offsite in Baytown - Calling all Baytown and surrounding area onsite personnel. Please join us for a little networking and fun!

    Come meet your fellow industry peers. Your first drink is on us!



    Wednesday, May 29, 2019 08:30 AM 
    Avenues: Marketing - Session I
    WHAT'S YOUR SPECIAL? Managing the Concession Obsession With Mary Gwyn Is this one of the first questions the prospect asks? WHAT’S YOUR ANSWER? Consumers are conditioned to look for “deals” in every aspect of life. They go online and get discounted airline tickets, vacation rentals, hotel deals • you name it. From grocery store coupons to the BOGO “buy one get one,” the consumer rule. This course teaches participants the cost of concessions and how to lease without them. Instead of falling into the trap of giving free rent, make sure your team has all the techniques you need to maximize your revenue. After all, free rent is anything but cheap.

    Thursday, May 30, 2019 08:30 AM 
    Lake Jackson Outreach, Marketing to Small Towns & Suburbs
    What does marketing apartments in a small town or suburban location have in common with big city marketing? Nothing and everything!

    Walk away with unique themes which will serve as a catalyst for your own marketing programs. Join us for a fast-paced and highly interactive session that will equip you with the ideas and energy to market your community for best results!

    Thursday, May 30, 2019 08:30 AM 
    IROP (Thurs, Fri, Sat)
    A 3 day course authored by NAA specially designed to provide the knowledge and skills necessary for new independent owner/manager of rental properties…typically 200 units or less. Topics covered include:
    • Employees
    • Preparing the Property
    • Rent
    • Marketing
    • Handling Objections
    • Applications
    • Screening
    • Rental Agreements & Lease Forms
    • Moving In
    • The End of the Lease Term
    • When Resident Problems Arise
    • Evictions
    • Resident Retention
    • Maintaining Property Value
    • Maintenance
    • Code of Enforcement
    • Financial Management
    • Taxes
    • Protecting The Investment
    • Section 8 Programs
    • Notice of cancellation is required two days prior to the event for a refund, less any administrative fees. For classes held at the HAF Education Center, registrations may be transferred from one class to the next.


    Monday, June 03, 2019 10:00 AM 
    CAS: Supplier Success
    Class participants will learn the economic impact of the multi-family housing industry along with the understanding the types of ownership, management and financing. Learn how to identify decision makers and how to utilize resources, timing and opportunities to boost your success.

    Wednesday, June 05, 2019 08:30 AM 
    Introduction to Microsoft Excel
    Learn to conquer your fear of the spreadsheet! This great-for-beginners course offers a detailed look into this multi-faceted, often daunting program.

    Thursday, June 06, 2019 11:30 AM 
    Political Action Committee Luncheon

    Topic:

    Cost: This event is open to all HAA PAC members at a cost of $30 per person. Nonmembers of the PAC may attend for $40 per person.

    Time: Registration begins at 11:30 a.m., lunch and program begin at Noon.

    Directions: The Dinerstein Reed Prokop Education Center's Camden and Michael Stevens Interests Room is located on the second floor of the HAA/HAF Office Building, 4810 Westway Park Blvd., east of Clay Road and Sam Houston Pkwy.

    Any questions and/or registrations should be directed to Alpa at apatel@haaonline.org or at 713-595-0302.

    More information on HAA PAC can be found at www.haaonline.org/HAAPAC/


    Friday, June 07, 2019 08:00 AM 
    HAA NEXT Professional Development Breakfast
    This niche group within HAA is dedicated to the networking and professional development needs of HAA members 35 and younger. Network with your peers at this low-cost breakfast and grow your career together among the next generation of HAA leadership!

    This Month's Topic: TBA

    Tuesday, June 11, 2019 08:30 AM 
    Baytown Legal Seminar
    Join HAA Legal Counsel, Howard Bookstaff, and your fellow HAA members for our Outlying Legal Seminar. The Legal Seminar will fulfill the NAA CEC requirement of Fair Housing training required of all CAM, CAPS, NALP, and CAMT designates and is worth 3 CEC credits. Topics include:

  • Fair housing update: the good the bad and the ridiculous!
  • Everything you wanted to know about assistance animals but were afraid to ask!
  • Evictions: trails and tribulations
  • Legislative Update
  • I want to stay out of trouble, but I don't know how - A policies and procedures primer
  • The fee for this course is $65 if prepaid with a credit card; $80 at the door.


  • Tuesday, June 11, 2019 08:30 AM 
    Leasing 101 (Day and a half)
    An in-depth introduction to the apartment industry for new leasing professionals as well as those individuals looking to learn more about the industry as a career. This day and a half program also includes TAA lease paperwork curriculum. Topics covered include:

    • Greeting & qualifying the customer
    • Executing the lease contract
    • Overcoming objections and closing techniques
    • An overview of fair Housing and more.

    Students who complete the course will receive a certificate, as well as a listing of placement agencies and management companies that are members of HAA.

    If you are not working for a member company of HAA download this registration form www.haaonline.org/images/programs/pdf/leasing101_2018.pdf

    Monday, June 17, 2019 08:30 AM 
    Avenues: Supplier Circle - 2
    You’re Here…You’re There…You Can’t Be Everywhere! Dealing with Distraction in a Distractable World With Lori Snider Learn how to deal with the distractions in your day-to-day world by focusing on prioritization and understanding the importance of timing. Take away 10 steps you can take to improve your productivity... and sanity!

    Tuesday, June 18, 2019 08:30 AM 
    Industry Math
    A New curriculum authored by NAA, this half day workshop is an excellent opportunity to sharpen your mathematical skills in preparation for attending any of the credential programs. From calculating percentages, to converting fractions (remember those?) to understanding averages and more, this is your chance to "go back to school" in a relaxed and low-stakes environment. Learn how various mathematical calculations influence operations and get introduced to the more advanced concepts you'll need to know to advance in your industry career.

    Wednesday, June 19, 2019 08:30 AM 
    Introduction to Microsoft Excel
    Learn to conquer your fear of the spreadsheet! This great-for-beginners course offers a detailed look into this multi-faceted, often daunting program.

    Wednesday, June 19, 2019 03:30 PM 
    Go Getter Happy Hour
    Join the Go-Getters and help strengthen your association with new members and new involvement. New & prospective members are welcome! Visit the Go-Getters Corner at www.haaonline.org/gogetters for tips and tools for recruiting.

    Thursday, June 20, 2019 04:00 PM 
    Onsite Goes Offsite - Lake Jackson

    Due to limited seating, this meeting is open to onsite personnel only.

    "Networking means the act of exchanging information with people who can help you professionally."

    Onsite Goes Offsite in Lake Jackson - Calling all Lake Jackson and surrounding area onsite personnel. Please join us for a little networking and fun!

    Come meet your fellow industry peers. Your first drink is on us!



    Friday, June 21, 2019 11:30 AM 
    ACES June Luncheon
    Please note that this program is open only to executives in property management (Owners, Presidents, Regionals, Supervisors, Marketing/Training Directors, etc.). Eligible attendees to ACES luncheons are permitted to invite any of their staff to the programs, provided the registration also includes at least one person at the Supervisor level or above.

    Wednesday, July 10, 2019 08:30 AM 
    Certified Pool Operator Course (2 days)
    Successful completion of this Two-day course will result in a five year certification from NSPF (National Swimming Pool Foundation) and ensures pool chemicals are being used properly and when appropriate. We will dispel the myths in pool care and tremendously reduce chemical expenses and extend the life of your pool. This is recommended for anyone working with pools as well as Property Managers so they are up-to-date regarding local codes and can reduce risk and liability.

    The course fee of $299 per person includes textbook, exam fees, and meals for both days



    Wednesday, July 10, 2019 08:30 AM 
    Advanced Microsoft Excel - Cancelled
    Learn to conquer your fear of the spreadsheet! This great-for-beginners course offers a detailed look into this multi-faceted, often daunting program.

    Friday, July 12, 2019 07:30 AM 
    IROC Breakfast - July
    The Independent Rental Owners' Connection (IROC) offers customized education and networking programs just for you!

    This month's topic: TBA


    Tuesday, July 16, 2019 08:30 AM 
    Avenues: Leadership II
    Don’t Call Me the “B” Word: The Loss of the Boss and Love of the Leader With Leah Brewer In today’s competition to recruit and retain top talent, having the right supervisor is key to a successful organization. Supervisors choose to be either a boss or a leader and this choice has a monumental impact. Leaders look to constantly improve and help others to do the same. Bosses care very little about self-improvement and are more focused on their own motivational drivers. If you are interested in motivating and inspiring those you lead, and encouraging a positive work atmosphere for maximum results, make the right choice. In this interactive workshop, you will learn: The difference between a Boss and a Leader Factors that motivate the team to produce at discretionary levels Statistics on top talent acquisition and employee retention related to workplace leadership How engagement and employee satisfaction contribute to the bottom line 3 Top Ways leaders keep more employees

    Wednesday, July 17, 2019 08:30 AM 
    Woodlands Outreach - The Art of Hiring, with Leah Brewer
    Recruiting and retaining top "superhero' talent within organizations is becoming a strategic focus in order to compete and win in today's competitive area. Create a dream team of action-employees who serve each other as they serve your company. You will discover tools and ideas to find employees that are our everyday Heroes (and Sheroes). Motivate and retain those above-and-beyond workers whose actions increase the value of your assets and organization.

    Thursday, July 18, 2019 08:30 AM 
    Extreme CAM (Six Days)
    A super-charged and accelerated six-day format, EXTREME CAM is designed for those experienced managers hoping to attain the CAM designation in a shorter duration, with less time away from the property.

    Scheduled for July 18th - 20th and July 25th-27th, classes will be held on Thursday, Friday and Saturday of each week from 9:00 a.m. to 5:00 p.m. (registration will begin at 8:30 a.m.)



    Thursday, July 18, 2019 11:00 AM 
    Extreme CAS Course - Summer
    Extreme CAS candidates attend four of the CAM modules beginning on July 19th. Additional Dates TBA: Required classes:

    The Resident Experience, Legal, Financial Management, Risk Management,

    Tuesday, July 23, 2019 08:30 AM 
    Leasing 101 -(Day and a half)
    An in-depth introduction to the apartment industry for new leasing professionals as well as those individuals looking to learn more about the industry as a career. This day and a half program covers topics ncluding:

    • Greeting & qualifying the customer
    • Executing the lease contract
    • Overcoming objections and closing techniques
    • An overview of fair Housing and more.

    Students who complete the course will receive a certificate, as well as a listing of placement agencies and management companies that are members of HAA.

    If you are not working for a member company of HAA download this registration form www.haaonline.org/images/programs/pdf/leasing101_2018.pdf

    Thursday, July 25, 2019 08:30 AM 
    Extreme CAM Course
    A super-charged and accelerated six-day format, EXTREME CAM is designed for those experienced managers hoping to attain the CAM designation in a shorter duration, with less time away from the property.

    Scheduled for July 18th - 20th and July 25th - July 27th, (six days) classes will be held on Thursday, Friday and Saturday of each week from 9:00 a.m. to 5:00 p.m. (registration will begin at 8:30 a.m.)



    Tuesday, July 30, 2019 11:30 AM 
    Political Action Committee Luncheon

    Topic:

    Cost: This event is open to all HAA PAC members at a cost of $30 per person. Nonmembers of the PAC may attend for $40 per person.

    Time: Registration begins at 11:30 a.m., lunch and program begin at Noon.

    Directions: The Dinerstein Reed Prokop Education Center's Camden and Michael Stevens Interests Room is located on the second floor of the HAA/HAF Office Building, 4810 Westway Park Blvd., east of Clay Road and Sam Houston Pkwy.

    Any questions and/or registrations should be directed to Alpa at apatel@haaonline.org or at 713-595-0302.

    More information on HAA PAC can be found at www.haaonline.org/HAAPAC/


    Friday, August 09, 2019 11:30 AM 
    It's the Law Luncheon
    Join HAA's Legal Counsel, Howard Bookstaff, for lunch and a legal discussion in a casual environment allowing for questions and answers. Topic:TBA

    Thursday, August 15, 2019 07:30 AM 
    Blue Star Program - August
    The Blue Star Certification Program is a joint effort by the Houston Police Department and the Houston Apartment Association. Created for rental properties of all sizes, the program's goal is to help law enforcement officials and the multifamily housing industry work together to effectively reduce criminal activity in rental properties.

    Register online at: www.houstontx.gov/police/multi_family. Please direct questions to Officer Clark at: donna.clark@houstonpolice.org.

    For More information visit the Blue Star Program Information Page.

    Thursday, August 15, 2019 09:00 AM 
    Avenues: Mainstreet - 3
    Confidence in Sales With Lori Snider Confidence has nothing to do with the genes you were given - how traditionally beautiful you are, or how fit you are. High self-esteem comes from how you feel in any moment. In this session, you will learn 10 actionable ways to improve your confidence…and your leasing abilities. Competence + Charisma = Confidence…an irresistible sales equation.

    Tuesday, August 20, 2019 08:30 AM 
    Leasing 101 (Day and a half)
    An in-depth introduction to the apartment industry for new leasing professionals as well as those individuals looking to learn more about the industry as a career. This day and a half program covers topics including:

    • Greeting & qualifying the customer
    • Executing the lease contract
    • Overcoming objections and closing techniques
    • An overview of fair Housing and more.

    Students who complete the course will receive a certificate, as well as a listing of placement agencies and management companies that are members of HAA.

    If you are not working for a member company of HAA download this registration form www.haaonline.org/images/programs/pdf/leasing101_2018.pdf

    Thursday, August 22, 2019 06:30 PM 
    HAA NEXT: Mix & Mingle


    Tuesday, August 27, 2019 08:30 AM 
    Avenues Marketing Session II
    Compliance and Marketing can be Friends With Megan Orser In the world of compliance, there often isn’t room for pizazz and sparkle, but that doesn’t have to be. If you are looking for a session focused on the strengths of compliance and the necessity of marketing collaboration, the rainbow you dream about is on the horizon. In this session, participants will see how these two uniquely distinctive functions can harmoniously soar together through communication, organization, and participation. Do the verification forms you utilize market your apartment homes? How you present the affordable program as a hammer rather than a hook Phone presences that engage rather than intimidate How affordable prospects want to communicate Who is my competition? Amenities affordable communities can afford Unicorns do exist, or at least, we will have you believing that compliance gurus can be excellent marketeers. Live the dream!

    Wednesday, August 28, 2019 08:30 AM 
    Rosenberg Education Outreach - SMARKeting, with Megan Orser
    Are you looking for marketing strategies beyond the basics? Then stop looking and start SMARKeting! Whether you are at a conventional property, affordable property, lease-up, or even a distressed turn-around, Smart Girl Dawn and Smart Chick Megan will give you the tools to:
    • Determine your community's changing demographics
    • Build effective outreach methods to maximize synergy with businesses and residents
    • Create Amenities your residents actually want
    • Advance your community's marketing presence and amplify your brand
    • Track, delegate, and manage projects
    • Understand marketing math and enhance communication with ownership


    Thursday, August 29, 2019 04:00 PM 
    Onsite Goes Offsite - The Woodlands

    Due to limited seating, this meeting is open to onsite personnel only.

    "Networking means the act of exchanging information with people who can help you professionally."

    Onsite Goes Offsite in The Woodlands - Calling The Woodlands and surrounding area onsite personnel. Please join us for a little networking and fun!

    Come meet your fellow industry peers. Your first drink is on us!



    Wednesday, September 04, 2019 11:30 AM 
    Political Action Committee Luncheon

    Topic:

    Cost: This event is open to all HAA PAC members at a cost of $30 per person. Nonmembers of the PAC may attend for $40 per person.

    Time: Registration begins at 11:30 a.m., lunch and program begin at Noon.

    Directions: The Dinerstein Reed Prokop Education Center's Camden and Michael Stevens Interests Room is located on the second floor of the HAA/HAF Office Building, 4810 Westway Park Blvd., east of Clay Road and Sam Houston Pkwy.

    Any questions and/or registrations should be directed to Alpa at apatel@haaonline.org or at 713-595-0302.

    More information on HAA PAC can be found at www.haaonline.org/HAAPAC/


    Tuesday, September 10, 2019 08:30 AM 
    CAMT Interior & Exterior Maintenance & Repair
    Course Dates: The Interior and Exterior Maintenance course gives learners what they need to know to keep the interior and exterior of the buildings on their property in excellent shape, both through repair and preventive maintenance. This course also teaches students how to perform "make-ready" activities, and gives them helpful checklists to use on the job.

    Wednesday, September 11, 2019 08:30 AM 
    CAMT Electrical Maintenance & Repair

    The Electrical Maintenance and Repair course provides the solid foundation in electrical work that learners must have to be successful on the job, especially when working with appliances and HVAC. Content includes understanding systems and circuits; switches, receptacles, and fixtures; using meters; making diagnoses and repairs; following regulations; and safety issues


    Thursday, September 12, 2019 08:30 AM 
    CAMT Plumbing Maintenance & Repair (2 days)
    Course Dates: September 13-14. The Plumbing Maintenance and Repair course teaches students how to maintain and repair plumbing systems and fixtures. Content includes an overview of the systems; key materials and equipment; pipes, fittings, and valves; and fixtures and appliances.

    Thursday, September 12, 2019 08:30 AM 
    Avenues Marketing Session III
    Fumbles, Bumbles & Apologies: How to Effectively Combat the Biggest Challenges in Raising Rents with Amy Kosnikowski As rental rates continue to rise the challenge continues as onsite teams fail to provide effective responses and even apologize to customers for their community’s higher rental rate. Why oh why? Amy will share the top reasons of low confidence along with the solutions to combat fumbles to score successfully in discussing higher rates with customers. Learn Amy’s four easy steps to prove value and worth that will reduce stress and increase success immediately.

    Thursday, September 12, 2019 04:00 PM 
    Onsite Goes Offsite - Pearland

    Due to limited seating, this meeting is open to onsite personnel only.

    "Networking means the act of exchanging information with people who can help you professionally."

    Onsite Goes Offsite in Pearland - Calling all Pearland and surrounding area onsite personnel. Please join us for a little networking and fun!

    Come meet your fellow industry peers. Your first drink is on us!



    Tuesday, September 17, 2019 08:30 AM 
    Certified Pool Operator Course (2 days)
    A two-day class Sept 19-20. Successful completion of this course will result in a five year certification from NSPF (National Swimming Pool Foundation) and ensures pool chemicals are being used properly and when appropriate. We will dispel the myths in pool care and tremendously reduce chemical expenses and extend the life of your pool. This is recommended for anyone working with pools as well as Property Managers so they are up-to-date regarding local codes and can reduce risk and liability.

    The course fee of $299 per person includes textbook, exam fees, and meals for both days

    Although this course is presented in English, Spanish languange text and exams are available upon request.

    Friday, September 20, 2019 07:30 AM 
    IROC Breakfast - September
    The Independent Rental Owners' Connection (IROC) offers customized education and networking programs just for you!

    Whether you're a brand new apartment community owner, or have been a part of the industry for many years, we encourage you to network within your fellow Independent Owners. This month's topic: TBA


    Tuesday, September 24, 2019 08:30 AM 
    Leasing 101 (Day and a half)
    An in-depth introduction to the apartment industry for new leasing professionals as well as those individuals looking to learn more about the industry as a career. This day and a half program with topics covered include:

    • Greeting & qualifying the customer
    • Executing the lease contract
    • Overcoming objections and closing techniques
    • An overview of fair Housing and more.

    Students who complete the course will receive a certificate, as well as a listing of placement agencies and management companies that are members of HAA.

    If you are not working for a member company of HAA download this registration form www.haaonline.org/images/programs/pdf/leasing101_2018.pdf

    Friday, September 27, 2019 11:30 AM 
    ACES September Luncheon
    Topic TBA

    Please note that this program is open only to executives in property management (Owners, Presidents, Regionals, Supervisors, Marketing/Training Directors, etc.). Eligible attendees to ACES luncheons are permitted to invite any of their staff to the programs, provided the registration also includes at least one person at the Supervisor level or above.


    Friday, October 04, 2019 11:30 AM 
    It's the Law Luncheon
    Join HAA's Legal Counsel, Howard Bookstaff, for lunch and a legal discussion in a casual environment allowing for questions and answers. Topic:TBA

    Tuesday, October 08, 2019 08:30 AM 
    NALP I: Bringing in New Residents: Be Prepared
    This course focuses on the skills needed to deliver exceptional leasing support. From personal organization and time management to teamwork and technology, the top leasing professional applies these talents to a successful outcome for prospective residents.

    Tuesday, October 08, 2019 01:00 PM 
    NALP II:Marketing and Maintaining Your Community
    Explore the importance of image, reputation and brand in well-maintained communities. The course covers a detailed list of what keeps a community in peak showable condition, along with the importance of a robust and varied marketing approach for maximum exposure.

    If you are taking this as a standalone course, please arrive to our facility by 12:30 p.m. in the event the morning course finishes early

    Wednesday, October 09, 2019 08:30 AM 
    Industry Math
    A New curriculum authored by NAA, this half day workshop is an excellent opportunity to sharpen your mathematical skills in preparation for attending any of the credential programs. From calculating percentages, to converting fractions (remember those?) to understanding averages and more, this is your chance to "go back to school" in a relaxed and low-stakes environment. Learn how various mathematical calculations influence operations and get introduced to the more advanced concepts you'll need to know to advance in your industry career.

    Wednesday, October 09, 2019 08:30 AM 
    Katy Legal Seminar
    Join HAA Legal Counsel, Howard Bookstaff, and your fellow HAA members for our Outlying Legal Seminar. The Legal Seminar will fulfill the NAA CEC requirement of Fair Housing training required of all CAM, CAPS, NALP, and CAMT designates and is worth 3 CEC credits. Topics include:

  • Fair housing update: the good the bad and the ridiculous!
  • Everything you wanted to know about assistance animals but were afraid to ask!
  • Evictions: trails and tribulations
  • Legislative Update
  • I want to stay out of trouble, but I don't know how - A policies and procedures primer
  • The fee for this course is $65 if prepaid with a credit card; $80 at the door.


  • Thursday, October 10, 2019 08:30 AM 
    Avenues Maintenance - Session II
    Mold and Mildew with Don Willard What is mold and what is mildew What’s the chain of command when it comes to mold and mildew Evaluating the intrusive mold. Extent of the effect area Strategies for dealing with mold situations Personal Protection, the inspection procedures How to abate mold. Remediation. Mold testing and chemicals used for treatment Problem solving during abatement. Acceptable structure, floors, drywall water content. Abatement areas. Clean rooms, clean-up procedures.

    Thursday, October 10, 2019 04:00 PM 
    Onsite Goes Offsite - Fort Bend

    Due to limited seating, this meeting is open to onsite personnel only.

    "Networking means the act of exchanging information with people who can help you professionally."

    Onsite Goes Offsite in Fort Bend - Calling all Fort Bend and surrounding area onsite personnel. Please join us for a little networking and fun!

    Come meet your fellow industry peers. Your first drink is on us!



    Friday, October 11, 2019 08:00 AM 
    HAA NEXT: Professional Development Breakfast


    Tuesday, October 15, 2019 08:30 AM 
    CAMT HVAC Maintenance & Repair (2 days)

    Course Dates:

    The Heating, Ventilation, and Air Conditioning Maintenance and Repair course teaches students how various heating and air conditioning systems work, as well as how to maintain and repair these systems.

    Topics include: œ Air Conditioning Safety œ Key Air Conditioning Tools œ Refrigerants and Their Special Properties œ The Air Conditioning System œ Simple Fixes œ Refrigeration Cycle Repairs œ Electrical System Repairs œ Air Distribution System Repairs œ Unit Replacement œ SEER 13 This individual CAMT module can be taken as stand-alone seminar for only $165 or sign up for the entire CAMT program for only $795

    Tuesday, October 15, 2019 08:30 AM 
    NALP III: Why Your Competition Matters
    A loyal and satisfied resident is at the heart of this course. The leasing professional is a critical component in inspiring and maintaining loyalty but must also understand the role of competitors and their offerings. This knowledge must be complete, accurate and timely.

    Tuesday, October 15, 2019 01:00 PM 
    NALP IV: Relevant Laws and How to Apply Them
    This course teaches a full spectrum of fair housing and ADA compliance for both prospective and current residents. In addition the course covers law applying to prospect screaning, application verification, the lease and lease addenda.

    If you are taking this as a standalone course, please arrive to our facility by 12:30 p.m. in the event the morning course finishes early

    Wednesday, October 16, 2019 09:00 AM 
    Avenues: Supplier Circle - 3
    Closing the Sales Circle w With Dr. Debbie Phillips Selling is process! In this seminar, you’ll learn the five critical steps in the sales process in addition to building a pipeline of leads through effective relationship building. Build long-term relationships, not short-term sales!

    Thursday, October 17, 2019 08:30 AM 
    CAMT Appliances Maintenance & Repair (2 days)
    Course Dates:

    The Appliances Maintenance and Repair course teaches students how to install, diagnose and repair the key appliances that they will encounter on the job.


    Thursday, October 17, 2019 04:00 PM 
    Onsite Goes Offsite - Pasadena

    Due to limited seating, this meeting is open to onsite personnel only.

    "Networking means the act of exchanging information with people who can help you professionally."

    Onsite Goes Offsite in Pasadena - Calling all Pasadena and surrounding area onsite personnel. Please join us for a little networking and fun!

    Come meet your fellow industry peers. Your first drink is on us!



    Tuesday, October 22, 2019 08:30 AM 
    NALP V: The Sales Process and Building Relationships
    Lean the foundations of relationship selling and the importance of problem-solving for both the prospective and current resident. Learn essential duties such as listening and responding specifically to the customer, handling objections and meaningful ways to to close the sale. The course closes with a personal assesment of sales readiness.

    Tuesday, October 22, 2019 01:00 PM 
    NALP VI: Effectively Meeting the Needs of Current Residents
    Once the prospective resident moves in, the leasing professional's relationship and responsibilites continue. Lean the importance of handling mainenance and resident issues and continuing to be the positive brand for the community. Lease renewals and a focus on the all-important resident's sense of community are pivotal skills for success.

    If you are taking this as a standalone course, please arrive to our facility by 12:30 p.m. in the event the morning course finishes early

    Thursday, October 24, 2019 08:30 AM 
    Avenues: Leadership - Session III
    No one Likes a Bully With Megan Orser Workplace bullying isolates good employees, destroys company culture and costs you time and money. Interact with experts who will discuss the legal exposure as well as the tolls workplace bullying can take on an organization. Having a clear understanding of how workplace bullying starts and takes place is a good first step in combating this challenge. But it’s only the beginning. Hear this and more ways to end workplace bullying.

    Tuesday, November 05, 2019 08:30 AM 
    Leasing 101 (Day and a half)
    An in-depth introduction to the apartment industry for new leasing professionals as well as those individuals looking to learn more about the industry as a career. This day and a half program topics includes:

    • Greeting & qualifying the customer
    • Executing the lease contract
    • Overcoming objections and closing techniques
    • An overview of fair Housing and more.

    Students who complete the course will receive a certificate, as well as a listing of placement agencies and management companies that are members of HAA.

    If you are not working for a member company of HAA download this registration form www.haaonline.org/images/programs/pdf/leasing101_2018.pdf

    Monday, November 11, 2019 08:30 AM 
    Extreme CAM (Five Days)
    A super-charged and accelerated five-day format, EXTREME CAM is designed for those experienced managers hoping to attain the CAM designation in a shorter duration, with less time away from the property.

    Scheduled for November 11th -15th from 8:30 a.m. to 5:00 p.m. each day. Exams are held in December.

    Due to shipping constraints, registrations received within one week of the course cannot be guaranteed course materials at the time of class

    Monday, November 11, 2019 11:00 AM 
    Extreme CAS Course
    Extreme CAS candidates attend four of the CAM modules beginning on November 5th. Additional Dates are:

    The Resident Experience, Legal Risk Management Financial Management,

    Wednesday, November 13, 2019 04:00 PM 
    Onsite Goes Offsite - Webster

    Due to limited seating, this meeting is open to onsite personnel only.

    "Networking means the act of exchanging information with people who can help you professionally."

    Onsite Goes Offsite in Webster - Calling all Webster and surrounding area onsite personnel. Please join us for a little networking and fun!

    Come meet your fellow industry peers. Your first drink is on us!



    Monday, November 18, 2019 11:30 AM 
    Political Action Committee Luncheon

    Topic:

    Cost: This event is open to all HAA PAC members at a cost of $30 per person. Nonmembers of the PAC may attend for $40 per person.

    Time: Registration begins at 11:30 a.m., lunch and program begin at Noon.

    Directions: The Dinerstein Reed Prokop Education Center's Camden and Michael Stevens Interests Room is located on the second floor of the HAA/HAF Office Building, 4810 Westway Park Blvd., east of Clay Road and Sam Houston Pkwy.

    Any questions and/or registrations should be directed to Alpa at apatel@haaonline.org or at 713-595-0302.

    More information on HAA PAC can be found at www.haaonline.org/HAAPAC/


    Tuesday, November 19, 2019 08:30 AM 
    Fair Housing Seminar


    Thursday, November 21, 2019 07:30 AM 
    Blue Star Program - November
    The Blue Star Certification Program is a joint effort by the Houston Police Department and the Houston Apartment Association. Created for rental properties of all sizes, the program's goal is to help law enforcement officials and the multifamily housing industry work together to effectively reduce criminal activity in rental properties.

    Register online at: www.houstontx.gov/police/multi_family. Please direct questions to Officer Clark at: donna.clark@houstonpolice.org.

    For More information visit the Blue Star Program Information Page.

    Friday, December 06, 2019 11:30 AM 
    ACES Holiday Luncheon
    Please note that this program is open only to executives in property management (Owners, Presidents, Regionals, Supervisors, Marketing/Training Directors, etc.). New for 2017, all eligible attendees to ACES luncheons will be able to invite any of their staff to the programs, provided the registration also includes at least one person at the Supervisor level or above.

    Monday, December 09, 2019 08:30 AM 
    CAPS: Client Services & Stakeholder Relations
    Work with property owners to clarify their ownership goals. œ Identify and understand key parts of the management agreement that establish the management company’s responsibilities and obligations. œ Create regular owner’s reports to keep the property owner informed of the status of the property. œ Recognize the ways in which lenders, regulatory agencies, and local, state, and federal laws affect the management of multifamily housing properties. œ Coach your site team to provide a safe, habitable living environment for residents, while remaining in compliance with Fair Housing laws. œ Ask yourself the questions that lead to ethical decision-making.

    Tuesday, December 10, 2019 08:30 AM 
    CAPS: Investment Management
    View property management from the perspective of a property owner with a significant investment to protect. œ Recognize different types of mortgages and sources of financing and the implications of each on the property’s debt service and reporting obligations. œ Lead site teams through the annual budgeting process. œ Work with site teams to monitor property financial performance, identify budget variances, key trends, and opportunities for improvement. œ Recognize different methods for determining a property’s value, and identify ways you can affect that property value.

    Wednesday, December 11, 2019 08:30 AM 
    CAPS: Improving Asset Performance
    Investigate an underperforming property to find the sources of the problem. œ Use key performance indicators to get a full picture of a property’s performance. œ Understand how key performance indicators relate to each other. œ Effectively weigh the benefits of increasing income and reducing expenses. œ Identify likely solutions to common property performance problems.

    Thursday, December 12, 2019 08:30 AM 
    CAPS: Asset Evaluation
    Identify the factors that affect the property ownership life cycle, and understand the CAPS role in shaping that life cycle. œ Assess legal, financial, and safety risks as part of the due diligence process. œ Perform the necessary components of due diligence (or lead others in doing so), including physical inspections and analysis of a property’s operational, commercial, and financial health. œ Report your findings to the property owner (or potential property owner), along with ramifications and recommended solutions. œ Manage the smooth transition of a property from one owner to another. œ Advise owners on the feasibility of new developments. œ Advise owners on renovation, disposition, or refinancing of existing properties.

    Friday, December 13, 2019 07:30 AM 
    IROC Breakfast - December
    The Independent Rental Owners' Connection (IROC) offers customized education and networking programs just for you!

    This month's topic: TBA


    Friday, December 13, 2019 08:30 AM 
    CAPS: Talent Management
    Maintain open and productive communication with site teams, even when they are geographically distant from you. œ Manage team members who may have more expertise than you do. œ Understand the role you play in retaining valuable, high-performing team members. œ Ensure that your site team recruits qualified candidates in a legally compliant manner. œ Ensure that your site team members: œ Are sufficiently trained and integrated into the team. œ Function well as a team. œ Receive the mentoring, coaching, and feedback they need to grow as professionals. œ Are treated in a manner that is both fair and dignified should discipline or separation become necessary. œ Manage site teams during a property sale, whether you are on the seller’s side or the buyer’s side.

    Friday, December 13, 2019 01:00 PM 
    CAPS: Contemporary Issues in Multifamily Housing
    Be familiar with the current issues affecting multifamily housing property management.

    Thursday, December 19, 2019 06:30 PM 
    HAA "NEXT": Mix and Mingle


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