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Education & Meetings

 
Tuesday, January 22, 2019 07:30 AM 
2019 State of the Industry Breakfast
A comprehensive look at what's happening in the Houston apartment market featuring

Breakfast and Registration: 7:30am-8:30am.

Program: 8:30 a.m. to 10:00 a.m.

Program cost: $99/person if prepaid with a credit card; $125/person if invoiced

Topics will include recent economic trends, job growth, forecasts, rental rate and occupancy trends, new construction developments, technology, marketing trends and much more. Featured panelists include: Stacy Hunt, Greystar; Ric Campo, Camden; Cyrus Bahrami, Alliance Residential; Manu Gupta, Indus; Patrick Jankowski, Great Houston Partnership; Bruce McClenny, Apartmentdata.com.


Wednesday, January 23, 2019 11:30 AM 
Political Action Committee Luncheon

Topic:

Cost: This event is open to all HAA PAC members at a cost of $30 per person. Nonmembers of the PAC may attend for $40 per person.

Time: Registration begins at 11:30 a.m., lunch and program begin at Noon.

Directions: The Dinerstein Reed Prokop Education Center's Camden and Michael Stevens Interests Room is located on the second floor of the HAA/HAF Office Building, 4810 Westway Park Blvd., east of Clay Road and Sam Houston Pkwy.

Any questions and/or registrations should be directed to Alpa at apatel@haaonline.org or at 713-595-0302.

More information on HAA PAC can be found at www.haaonline.org/HAAPAC/


Thursday, January 24, 2019 11:30 AM 
Katy Region Meeting

Due to limited seating, this meeting is open to onsite personnel only.

Let's Talk Trees; Prepare your Trees for Spring with The Urban Foresters are our guest speakers. FREE to attend but MUST RSVP. Join HAA for a chance to network with your industry peers.

Bring your questions!

Come for a great program and a chance to win some door prizes!



Friday, February 01, 2019 07:30 AM 
IROC Breakfast - February
The Independent Rental Owners' Connection (IROC) features customized education and networking programs just for you!

Whether you're a brand new apartment community owner, or have been a part of the industry for many years, we encourage you to network within your fellow Independent Owners.

This Month's Topic: TBA <


Tuesday, February 05, 2019 08:30 AM 
NALP I: Bringing in New Residents: Be Prepared
This course focuses on the skills needed to deliver exceptional leasing support. From personal organization and time management to teamwork and technology, the top leasing professional applies these talents to a successful outcome for prospective residents.

Tuesday, February 05, 2019 01:00 PM 
NALP II:Marketing and Maintaining Your Community
Explore the importance of image, reputation and brand in well-maintained communities. The course covers a detailed list of what keeps a community in peak showable condition, along with the importance of a robust and varied marketing approach for maximum exposure.

If you are taking this as a standalone course, please arrive to our facility by 12:30 p.m. in the event the morning course finishes early

Wednesday, February 06, 2019 08:30 AM 
Avenues: Maintenance 1


Thursday, February 07, 2019 08:30 AM 
Avenues Mainstreet: Session 1


Thursday, February 07, 2019 02:00 PM 
Supplier Education Program "Radiate Your Expo Experience"
FREE Education program for Supplier members sponsored by the Product Service Council. Learn from this group of volunteers how to make the most of your membership. For more information email Susan at shinkley@haaonline.org or call 713-595-0313

Friday, February 08, 2019 08:00 AM 
HAA NEXT: Professional Development Breakfast


Tuesday, February 12, 2019 08:30 AM 
NALP III: Why Your Competition Matters
A loyal and satisfied resident is at the heart of this course. The leasing professional is a critical component in inspiring and maintaining loyalty but must also understand the role of competitors and their offerings. This knowledge must be complete, accurate and timely.

Tuesday, February 12, 2019 11:30 AM 
Pasadena Region Meeting

Due to limited seating, this meeting is open to onsite personnel only.

One-on-One with Pasadena Mayor Jeff Wagner. FREE to attend but MUST RSVP. Join HAA for a chance to network with your industry peers.

Bring your questions!

Come for a great program and a chance to win some door prizes!



Tuesday, February 12, 2019 01:00 PM 
NALP IV: Relevant Laws and How to Apply Them
This course teaches a full spectrum of fair housing and ADA compliance for both prospective and current residents. In addition the course covers law applying to prospect screaning, application verification, the lease and lease addenda.

If you are taking this as a standalone course, please arrive to our facility by 12:30 p.m. in the event the morning course finishes early

Wednesday, February 13, 2019 06:00 AM 
HAA "NEXT": Field Trip to the Capitol
It's a field trip to the State Capitol! Held in conjunction with the TAA Legislative Conference, Capitol Day is a state-wide event for the apartment industry to network and visit directly with state legislators to communicate concerns affecting multifamily. If you are an HAA Young Professional and would like to attend AT NO COST, please join us on the bus for a day filled with grassroots advocacy and power networking with your fellow industry colleagues from across the great state of Texas.

Our shuttle will depart from HAA for Austin at 6:00am and return at approximately 9:00pm. During the day you'll have the chance to meet and visit with state law makers, TAA staff and TAA member executives who are the ultimate movers and shakers within their companies. Make a difference in your industry while experiencing invaluable networking at the highest level. There will be a free group lunch and happy hour reception during the day as well. GET ON THE BUS!


Tuesday, February 19, 2019 08:30 AM 
NALP V: The Sales Process and Building Relationships
Lean the foundations of relationship selling and the importance of problem-solving for both the prospective and current resident. Learn essential duties such as listening and responding specifically to the customer, handling objections and meaningful ways to to close the sale. The course closes with a personal assesment of sales readiness.

Tuesday, February 19, 2019 01:00 PM 
NALP VI: Effectively Meeting the Needs of Current Residents
Once the prospective resident moves in, the leasing professional's relationship and responsibilites continue. Lean the importance of handling mainenance and resident issues and continuing to be the positive brand for the community. Lease renewals and a focus on the all-important resident's sense of community are pivotal skills for success.

If you are taking this as a standalone course, please arrive to our facility by 12:30 p.m. in the event the morning course finishes early

Wednesday, February 20, 2019 08:30 AM 
Industry Math
A New curriculum authored by NAA, this half day workshop is an excellent opportunity to sharpen your mathematical skills in preparation for attending any of the credential programs. From calculating percentages, to converting fractions (remember those?) to understanding averages and more, this is your chance to "go back to school" in a relaxed and low-stakes environment. Learn how various mathematical calculations influence operations and get introduced to the more advanced concepts you'll need to know to advance in your industry career.

Thursday, February 21, 2019 07:30 AM 
Blue Star Program - February
The Blue Star Certification Program is a joint effort by the Houston Police Department and the Houston Apartment Association. Created for rental properties of all sizes, the program's goal is to help law enforcement officials and the multifamily housing industry work together to effectively reduce criminal activity in rental properties.

Register online at: www.houstontx.gov/police/multi_family. Please direct questions to Officer Clark at: donna.clark@houstonpolice.org.

For More information visit the Blue Star Program Information Page.

Friday, February 22, 2019 11:30 AM 
ACES Luncheon
Please note that this program is open only to executives in property management (Owners, Presidents, Regionals, Supervisors, Marketing/Training Directors, etc.). Eligible attendees to ACES luncheons are permitted to invite any of their staff to the programs, provided the registration also includes at least one person at the Supervisor level or above.

Tuesday, March 05, 2019 08:30 AM 
CAM: Industry Essentials & Resident Experience
Summarize the global state of the apartment industry View property as an investment Identify the roles of people a CAM will interact with Describe the value of the CAM role as an investor Advocate and resident advocate Identify characteristics of different types of housing Build relationships with residents Explain the Resident Cycle including: Lease & Application Screening New Resident Education Ongoing Resident Communication Resident Retention/Renewal Move Out Procedures

Tuesday, March 05, 2019 08:30 AM 
CAS: Industry Essentials & Resident Experience
This program is a generalized overview of the role of an apartment property manager, this program includes information on customer service, occupancy management, property and personal security, emergency management, and resident relations.



Wednesday, March 06, 2019 08:30 AM 
CAS: Finance
Conquer your fears of finance by attending this highly informative module. Topics covered in this section include: investment objectives, how to add value to an existing investment, a basic mathematics refresher, as well as financial statements, budgets, and property valuation.



Wednesday, March 06, 2019 08:30 AM 
CAM: Financial Management


Tuesday, March 12, 2019 08:30 AM 
Avenues: Supplier Circle - 1


Wednesday, March 13, 2019 08:30 AM 
Certified Pool Operator Course (2 days)
Successful completion of this Two-day course will result in a five year certification from NSPF (National Swimming Pool Foundation) and ensures pool chemicals are being used properly and when appropriate. We will dispel the myths in pool care and tremendously reduce chemical expenses and extend the life of your pool. This is recommended for anyone working with pools as well as Property Managers so they are up-to-date regarding local codes and can reduce risk and liability.

The course fee of $299 per person includes textbook, exam fees, and meals for both days



Tuesday, March 19, 2019 08:30 AM 
CAM: Marketing


Wednesday, March 20, 2019 08:30 AM 
CAM: Property Maintenance


Wednesday, March 20, 2019 03:30 PM 
Go Getter Happy Hour
Join the Go-Getters and help strengthen your association with new members and new involvement. New & prospective members are welcome! Visit the Go-Getters Corner at www.haaonline.org/gogetters for tips and tools for recruiting.

Thursday, March 21, 2019 08:30 AM 
Mental Health Symposium
8:30 a.m. • Breakfast and Registration 9 a.m. to 4p.m. • Program Fee: $125 online registration; $145 invoiced Nearly one in 25 adults in America live with a serious mental illness. How best can you service your residents in crisis while keeping your own mental health in check and your property safe from damage or legal liability? Learn from experienced mental health professionals and fellow HAA member experiences, as well as from our own legal counsel, Howard Bookstaff, at the first ever Houston Apartment Association Mental Health Symposium. This day-long program will offer a deep dive into the legal and societal ramifications of today's world as it relates to the mental health of you and your residents. Attendees will also walk away with tools and resources for managing their own self-care while working among calamity and chaos. Join us for an informative, therapeutic and potentially life-changing day.

Tuesday, March 26, 2019 11:30 AM 
Political Action Committee Luncheon

Topic:

Cost: This event is open to all HAA PAC members at a cost of $30 per person. Nonmembers of the PAC may attend for $40 per person.

Time: Registration begins at 11:30 a.m., lunch and program begin at Noon.

Directions: The Dinerstein Reed Prokop Education Center's Camden and Michael Stevens Interests Room is located on the second floor of the HAA/HAF Office Building, 4810 Westway Park Blvd., east of Clay Road and Sam Houston Pkwy.

Any questions and/or registrations should be directed to Alpa at apatel@haaonline.org or at 713-595-0302.

More information on HAA PAC can be found at www.haaonline.org/HAAPAC/


Wednesday, April 03, 2019 08:30 AM 
CAM: Legal


Wednesday, April 03, 2019 08:30 AM 
CAS: Legal
A comprehensive guide to this ever-changing topic, discussions include fair housing laws and regulations, including two case studies; familial status review, occupancy standards, disability provisions, fair housing marketing and advertising, as well as federally assisted housing and Section 8 regulations.



Thursday, April 04, 2019 08:30 AM 
CAS: Risk Management
Learn to prevent avoidable accidents and assess risk in advance. Areas of study include: minimizing risks to residents, including crime prevention and environmental hazards; minimizing risk to staff, how to effectively handle an emergency, and liability and insurance.



Thursday, April 04, 2019 08:30 AM 
CAM: Risk Management


Friday, April 05, 2019 07:30 AM 
IROC Breakfast - April
The Independent Rental Owners' Connection (IROC) offers customized education and networking programs just for you!

This month's topic: TBA


Tuesday, April 16, 2019 08:30 AM 
Avenues: Mainstreet - 2


Wednesday, April 17, 2019 08:30 AM 
CAM: Human Resources


Wednesday, April 17, 2019 08:30 AM 
Pasadena Outreach - The Art of Hiring, with Leah Brewer
An in-depth introduction to the apartment industry for new leasing professionals as well as those individuals looking to learn more about the industry as a career. This FULL day program covers topics including:

  • Greeting & qualifying the customer
  • Executing the lease contract
  • Overcoming objections and closing techniques
  • An overview of fair Housing and more.

Students who complete the course will receive a certificate, as well as a listing of placement agencies and management companies that are members of HAA.

If you are not working for a member company of HAA download this registration form https://www.haaonline.org/outlyingleasing101/

Tuesday, April 23, 2019 08:30 AM 
Leasing 101 (Day and a half)
An in-depth introduction to the apartment industry for new leasing professionals as well as those individuals looking to learn more about the industry as a career. This day and a half program covers topics including:

  • Greeting & qualifying the customer
  • Executing the lease contract
  • Overcoming objections and closing techniques
  • An overview of fair Housing and more.

Students who complete the course will receive a certificate, as well as a listing of placement agencies and management companies that are members of HAA.

If you are not working for a member company of HAA download this registration form https://www.haaonline.org/images/programs/pdf/leasing101_2018.pdf

Wednesday, April 24, 2019 08:30 AM 
Pearland Legal Seminar
Join HAA Legal Counsel, Howard Bookstaff, and your fellow HAA members for our annual Legal Seminar. The Legal Seminar will fulfill the NAA CEC requirement of Fair Housing training required of all CAM, CAPS, NALP, and CAMT designates and is worth 6 CEC credits. Topics include:

  • Prep your policies: what new and experienced managers want and need to know!
  • Security issues: minimizing risks with effective procedures.
  • "Fluffy the pit bull": fair housing accommodations and modifications
  • Disparate Impact: what is it and how does it affect us?
  • Evictions: how long will it take to get rid of this resident?
  • Legislative update on national, state and local level.

    The fee for this course is $125 if prepaid with a credit card; $160 if invoiced.


  • Thursday, April 25, 2019 11:30 AM 
    Political Action Committee Luncheon

    Topic:

    Cost: This event is open to all HAA PAC members at a cost of $30 per person. Nonmembers of the PAC may attend for $40 per person.

    Time: Registration begins at 11:30 a.m., lunch and program begin at Noon.

    Directions: The Dinerstein Reed Prokop Education Center's Camden and Michael Stevens Interests Room is located on the second floor of the HAA/HAF Office Building, 4810 Westway Park Blvd., east of Clay Road and Sam Houston Pkwy.

    Any questions and/or registrations should be directed to Alpa at apatel@haaonline.org or at 713-595-0302.

    More information on HAA PAC can be found at www.haaonline.org/HAAPAC/


    Thursday, April 25, 2019 06:30 PM 
    HAA NEXT Mix & Mingle


    Tuesday, April 30, 2019 08:30 AM 
    Avenues: Leadership - Session I


    Friday, May 03, 2019 11:30 AM 
    It's the Law Luncheon
    Join HAA's Legal Counsel, Howard Bookstaff, for lunch and a legal discussion in a casual environment allowing for questions and answers. Topic:TBA

    Thursday, May 09, 2019 07:30 AM 
    Blue Star Program - May
    The Blue Star Certification Program is a joint effort by the Houston Police Department and the Houston Apartment Association. Created for rental properties of all sizes, the program's goal is to help law enforcement officials and the multifamily housing industry work together to effectively reduce criminal activity in rental properties.

    Register online at: www.houstontx.gov/police/multi_family. Please direct questions to Officer Clark at: donna.clark@houstonpolice.org.

    For More information visit the Blue Star Program Information Page.

    Tuesday, May 14, 2019 11:30 AM 
    Political Action Committee Luncheon

    Topic:

    Cost: This event is open to all HAA PAC members at a cost of $30 per person. Nonmembers of the PAC may attend for $40 per person.

    Time: Registration begins at 11:30 a.m., lunch and program begin at Noon.

    Directions: The Dinerstein Reed Prokop Education Center's Camden and Michael Stevens Interests Room is located on the second floor of the HAA/HAF Office Building, 4810 Westway Park Blvd., east of Clay Road and Sam Houston Pkwy.

    Any questions and/or registrations should be directed to Alpa at apatel@haaonline.org or at 713-595-0302.

    More information on HAA PAC can be found at www.haaonline.org/HAAPAC/


    Tuesday, May 21, 2019 08:30 AM 
    Leasing 101 (Day and a half)
    An in-depth introduction to the apartment industry for new leasing professionals as well as those individuals looking to learn more about the industry as a career. This day and a half program includes topics covering:

    • Greeting & qualifying the customer
    • Executing the lease contract
    • Overcoming objections and closing techniques
    • An overview of fair Housing and more.

    Students who complete the course will receive a certificate, as well as a listing of placement agencies and management companies that are members of HAA.

    If you are not working for a member company of HAA download this registration form www.haaonline.org/images/programs/pdf/leasing101_2018.pdf

    Wednesday, May 22, 2019 08:30 AM 
    Woodlands Legal Seminar
    Join HAA Legal Counsel, Howard Bookstaff, and your fellow HAA members for our annual Legal Seminar. The Legal Seminar will fulfill the NAA CEC requirement of Fair Housing training required of all CAM, CAPS, NALP, and CAMT designates and is worth 6 CEC credits. Topics include:

  • Prep your policies: what new and experienced managers want and need to know!
  • Security issues: minimizing risks with effective procedures.
  • "Fluffy the pit bull": fair housing accommodations and modifications
  • Disparate Impact: what is it and how does it affect us?
  • Evictions: how long will it take to get rid of this resident?
  • Legislative update on national, state and local level.

    The fee for this course is $125 if prepaid with a credit card; $160 if invoiced.


  • Wednesday, May 22, 2019 08:30 AM 
    Certified Pool Operator - in Spanish (2 days)
    This course is conducted in Spanish. Successful completion of this Two-day course will result in a five year certification from NSPF (National Swimming Pool Foundation) and ensures pool chemicals are being used properly and when appropriate. We will dispel the myths in pool care and tremendously reduce chemical expenses and extend the life of your pool. This is recommended for anyone working with pools as well as Property Managers so they are up-to-date regarding local codes and can reduce risk and liability.

    The course fee of $299 per person includes textbook, exam fees, and meals for both days



    Wednesday, May 29, 2019 08:30 AM 
    Avenues: Marketing - Session I


    Thursday, May 30, 2019 08:30 AM 
    IROP (Thurs, Fri, Sat)
    A 3 day course authored by NAA specially designed to provide the knowledge and skills necessary for new independent owner/manager of rental properties…typically 200 units or less. Topics covered include:
    • Employees
    • Preparing the Property
    • Rent
    • Marketing
    • Handling Objections
    • Applications
    • Screening
    • Rental Agreements & Lease Forms
    • Moving In
    • The End of the Lease Term
    • When Resident Problems Arise
    • Evictions
    • Resident Retention
    • Maintaining Property Value
    • Maintenance
    • Code of Enforcement
    • Financial Management
    • Taxes
    • Protecting The Investment
    • Section 8 Programs
    • Notice of cancellation is required two days prior to the event for a refund, less any administrative fees. For classes held at the HAF Education Center, registrations may be transferred from one class to the next.


    Monday, June 03, 2019 10:00 AM 
    CAS: Supplier Success
    Class participants will learn the economic impact of the multi-family housing industry along with the understanding the types of ownership, management and financing. Learn how to identify decision makers and how to utilize resources, timing and opportunities to boost your success.

    Wednesday, June 05, 2019 08:30 AM 
    Introduction to Microsoft Excel
    Learn to conquer your fear of the spreadsheet! This great-for-beginners course offers a detailed look into this multi-faceted, often daunting program.

    Thursday, June 06, 2019 11:30 AM 
    Political Action Committee Luncheon

    Topic:

    Cost: This event is open to all HAA PAC members at a cost of $30 per person. Nonmembers of the PAC may attend for $40 per person.

    Time: Registration begins at 11:30 a.m., lunch and program begin at Noon.

    Directions: The Dinerstein Reed Prokop Education Center's Camden and Michael Stevens Interests Room is located on the second floor of the HAA/HAF Office Building, 4810 Westway Park Blvd., east of Clay Road and Sam Houston Pkwy.

    Any questions and/or registrations should be directed to Alpa at apatel@haaonline.org or at 713-595-0302.

    More information on HAA PAC can be found at www.haaonline.org/HAAPAC/


    Friday, June 07, 2019 08:00 AM 
    HAA NEXT Professional Development Breakfast
    This niche group within HAA is dedicated to the networking and professional development needs of HAA members 35 and younger. Network with your peers at this low-cost breakfast and grow your career together among the next generation of HAA leadership!

    This Month's Topic: TBA

    Tuesday, June 11, 2019 08:30 AM 
    Baytown Legal Seminar
    Join HAA Legal Counsel, Howard Bookstaff, and your fellow HAA members for our annual Legal Seminar. The Legal Seminar will fulfill the NAA CEC requirement of Fair Housing training required of all CAM, CAPS, NALP, and CAMT designates and is worth 6 CEC credits. Topics include:

  • Prep your policies: what new and experienced managers want and need to know!
  • Security issues: minimizing risks with effective procedures.
  • "Fluffy the pit bull": fair housing accommodations and modifications
  • Disparate Impact: what is it and how does it affect us?
  • Evictions: how long will it take to get rid of this resident?
  • Legislative update on national, state and local level.

    The fee for this course is $125 if prepaid with a credit card; $160 if invoiced.


  • Tuesday, June 11, 2019 08:30 AM 
    Leasing 101 (Day and a half)
    An in-depth introduction to the apartment industry for new leasing professionals as well as those individuals looking to learn more about the industry as a career. This day and a half program also includes TAA lease paperwork curriculum. Topics covered include:

    • Greeting & qualifying the customer
    • Executing the lease contract
    • Overcoming objections and closing techniques
    • An overview of fair Housing and more.

    Students who complete the course will receive a certificate, as well as a listing of placement agencies and management companies that are members of HAA.

    If you are not working for a member company of HAA download this registration form www.haaonline.org/images/programs/pdf/leasing101_2018.pdf

    Monday, June 17, 2019 08:30 AM 
    Avenues: Supplier Circle - 2


    Tuesday, June 18, 2019 08:30 AM 
    Industry Math
    A New curriculum authored by NAA, this half day workshop is an excellent opportunity to sharpen your mathematical skills in preparation for attending any of the credential programs. From calculating percentages, to converting fractions (remember those?) to understanding averages and more, this is your chance to "go back to school" in a relaxed and low-stakes environment. Learn how various mathematical calculations influence operations and get introduced to the more advanced concepts you'll need to know to advance in your industry career.

    Wednesday, June 19, 2019 08:30 AM 
    Introduction to Microsoft Excel
    Learn to conquer your fear of the spreadsheet! This great-for-beginners course offers a detailed look into this multi-faceted, often daunting program.

    Friday, June 21, 2019 11:30 AM 
    ACES June Luncheon
    Please note that this program is open only to executives in property management (Owners, Presidents, Regionals, Supervisors, Marketing/Training Directors, etc.). Eligible attendees to ACES luncheons are permitted to invite any of their staff to the programs, provided the registration also includes at least one person at the Supervisor level or above.

    Wednesday, July 10, 2019 08:30 AM 
    Certified Pool Operator Course (2 days)
    Successful completion of this Two-day course will result in a five year certification from NSPF (National Swimming Pool Foundation) and ensures pool chemicals are being used properly and when appropriate. We will dispel the myths in pool care and tremendously reduce chemical expenses and extend the life of your pool. This is recommended for anyone working with pools as well as Property Managers so they are up-to-date regarding local codes and can reduce risk and liability.

    The course fee of $299 per person includes textbook, exam fees, and meals for both days



    Wednesday, July 10, 2019 08:30 AM 
    Advanced Microsoft Excel - Cancelled
    Learn to conquer your fear of the spreadsheet! This great-for-beginners course offers a detailed look into this multi-faceted, often daunting program.

    Friday, July 12, 2019 07:30 AM 
    IROC Breakfast - July
    The Independent Rental Owners' Connection (IROC) offers customized education and networking programs just for you!

    This month's topic: TBA


    Tuesday, July 16, 2019 08:30 AM 
    Avenues: Leadership II


    Thursday, July 18, 2019 08:30 AM 
    Extreme CAM (Six Days)
    A super-charged and accelerated six-day format, EXTREME CAM is designed for those experienced managers hoping to attain the CAM designation in a shorter duration, with less time away from the property.

    Scheduled for July 18th - 20th and July 25th-27th, classes will be held on Thursday, Friday and Saturday of each week from 9:00 a.m. to 5:00 p.m. (registration will begin at 8:30 a.m.)



    Thursday, July 18, 2019 11:00 AM 
    Extreme CAS Course - Summer
    Extreme CAS candidates attend four of the CAM modules beginning on July 19th. Additional Dates TBA: Required classes:

    The Resident Experience, Legal, Financial Management, Risk Management,

    Tuesday, July 23, 2019 08:30 AM 
    Leasing 101 -(Day and a half)
    An in-depth introduction to the apartment industry for new leasing professionals as well as those individuals looking to learn more about the industry as a career. This day and a half program covers topics ncluding:

    • Greeting & qualifying the customer
    • Executing the lease contract
    • Overcoming objections and closing techniques
    • An overview of fair Housing and more.

    Students who complete the course will receive a certificate, as well as a listing of placement agencies and management companies that are members of HAA.

    If you are not working for a member company of HAA download this registration form www.haaonline.org/images/programs/pdf/leasing101_2018.pdf

    Thursday, July 25, 2019 08:30 AM 
    Extreme CAM Course
    A super-charged and accelerated six-day format, EXTREME CAM is designed for those experienced managers hoping to attain the CAM designation in a shorter duration, with less time away from the property.

    Scheduled for July 18th - 20th and July 25th - July 27th, (six days) classes will be held on Thursday, Friday and Saturday of each week from 9:00 a.m. to 5:00 p.m. (registration will begin at 8:30 a.m.)



    Tuesday, July 30, 2019 11:30 AM 
    Political Action Committee Luncheon

    Topic:

    Cost: This event is open to all HAA PAC members at a cost of $30 per person. Nonmembers of the PAC may attend for $40 per person.

    Time: Registration begins at 11:30 a.m., lunch and program begin at Noon.

    Directions: The Dinerstein Reed Prokop Education Center's Camden and Michael Stevens Interests Room is located on the second floor of the HAA/HAF Office Building, 4810 Westway Park Blvd., east of Clay Road and Sam Houston Pkwy.

    Any questions and/or registrations should be directed to Alpa at apatel@haaonline.org or at 713-595-0302.

    More information on HAA PAC can be found at www.haaonline.org/HAAPAC/


    Friday, August 09, 2019 11:30 AM 
    It's the Law Luncheon
    Join HAA's Legal Counsel, Howard Bookstaff, for lunch and a legal discussion in a casual environment allowing for questions and answers. Topic:TBA

    Thursday, August 15, 2019 07:30 AM 
    Blue Star Program - August
    The Blue Star Certification Program is a joint effort by the Houston Police Department and the Houston Apartment Association. Created for rental properties of all sizes, the program's goal is to help law enforcement officials and the multifamily housing industry work together to effectively reduce criminal activity in rental properties.

    Register online at: www.houstontx.gov/police/multi_family. Please direct questions to Officer Clark at: donna.clark@houstonpolice.org.

    For More information visit the Blue Star Program Information Page.

    Thursday, August 15, 2019 09:00 AM 
    Avenues: Mainstreet - 3


    Tuesday, August 20, 2019 08:30 AM 
    Leasing 101 (Day and a half)
    An in-depth introduction to the apartment industry for new leasing professionals as well as those individuals looking to learn more about the industry as a career. This day and a half program covers topics including:

    • Greeting & qualifying the customer
    • Executing the lease contract
    • Overcoming objections and closing techniques
    • An overview of fair Housing and more.

    Students who complete the course will receive a certificate, as well as a listing of placement agencies and management companies that are members of HAA.

    If you are not working for a member company of HAA download this registration form www.haaonline.org/images/programs/pdf/leasing101_2018.pdf

    Thursday, August 22, 2019 06:30 PM 
    HAA NEXT: Mix & Mingle


    Tuesday, August 27, 2019 08:30 AM 
    Avenues Marketing Session II


    Wednesday, September 04, 2019 11:30 AM 
    Political Action Committee Luncheon

    Topic:

    Cost: This event is open to all HAA PAC members at a cost of $30 per person. Nonmembers of the PAC may attend for $40 per person.

    Time: Registration begins at 11:30 a.m., lunch and program begin at Noon.

    Directions: The Dinerstein Reed Prokop Education Center's Camden and Michael Stevens Interests Room is located on the second floor of the HAA/HAF Office Building, 4810 Westway Park Blvd., east of Clay Road and Sam Houston Pkwy.

    Any questions and/or registrations should be directed to Alpa at apatel@haaonline.org or at 713-595-0302.

    More information on HAA PAC can be found at www.haaonline.org/HAAPAC/


    Tuesday, September 10, 2019 08:30 AM 
    CAMT Interior & Exterior Maintenance & Repair
    Course Dates: The Interior and Exterior Maintenance course gives learners what they need to know to keep the interior and exterior of the buildings on their property in excellent shape, both through repair and preventive maintenance. This course also teaches students how to perform "make-ready" activities, and gives them helpful checklists to use on the job.

    Wednesday, September 11, 2019 08:30 AM 
    CAMT Electrical Maintenance & Repair

    The Electrical Maintenance and Repair course provides the solid foundation in electrical work that learners must have to be successful on the job, especially when working with appliances and HVAC. Content includes understanding systems and circuits; switches, receptacles, and fixtures; using meters; making diagnoses and repairs; following regulations; and safety issues


    Thursday, September 12, 2019 08:30 AM 
    CAMT Plumbing Maintenance & Repair (2 days)
    Course Dates: September 13-14. The Plumbing Maintenance and Repair course teaches students how to maintain and repair plumbing systems and fixtures. Content includes an overview of the systems; key materials and equipment; pipes, fittings, and valves; and fixtures and appliances.

    Thursday, September 12, 2019 08:30 AM 
    Avenues Marketing Session III


    Tuesday, September 17, 2019 08:30 AM 
    Certified Pool Operator Course (2 days)
    A two-day class Sept 19-20. Successful completion of this course will result in a five year certification from NSPF (National Swimming Pool Foundation) and ensures pool chemicals are being used properly and when appropriate. We will dispel the myths in pool care and tremendously reduce chemical expenses and extend the life of your pool. This is recommended for anyone working with pools as well as Property Managers so they are up-to-date regarding local codes and can reduce risk and liability.

    The course fee of $299 per person includes textbook, exam fees, and meals for both days

    Although this course is presented in English, Spanish languange text and exams are available upon request.

    Friday, September 20, 2019 07:30 AM 
    IROC Breakfast - September
    The Independent Rental Owners' Connection (IROC) offers customized education and networking programs just for you!

    Whether you're a brand new apartment community owner, or have been a part of the industry for many years, we encourage you to network within your fellow Independent Owners. This month's topic: TBA


    Tuesday, September 24, 2019 08:30 AM 
    Leasing 101 (Day and a half)
    An in-depth introduction to the apartment industry for new leasing professionals as well as those individuals looking to learn more about the industry as a career. This day and a half program with topics covered include:

    • Greeting & qualifying the customer
    • Executing the lease contract
    • Overcoming objections and closing techniques
    • An overview of fair Housing and more.

    Students who complete the course will receive a certificate, as well as a listing of placement agencies and management companies that are members of HAA.

    If you are not working for a member company of HAA download this registration form www.haaonline.org/images/programs/pdf/leasing101_2018.pdf

    Friday, September 27, 2019 11:30 AM 
    ACES September Luncheon
    Topic TBA

    Please note that this program is open only to executives in property management (Owners, Presidents, Regionals, Supervisors, Marketing/Training Directors, etc.). Eligible attendees to ACES luncheons are permitted to invite any of their staff to the programs, provided the registration also includes at least one person at the Supervisor level or above.


    Friday, October 04, 2019 11:30 AM 
    It's the Law Luncheon
    Join HAA's Legal Counsel, Howard Bookstaff, for lunch and a legal discussion in a casual environment allowing for questions and answers. Topic:TBA

    Tuesday, October 08, 2019 08:30 AM 
    NALP I: Bringing in New Residents: Be Prepared
    This course focuses on the skills needed to deliver exceptional leasing support. From personal organization and time management to teamwork and technology, the top leasing professional applies these talents to a successful outcome for prospective residents.

    Tuesday, October 08, 2019 01:00 PM 
    NALP II:Marketing and Maintaining Your Community
    Explore the importance of image, reputation and brand in well-maintained communities. The course covers a detailed list of what keeps a community in peak showable condition, along with the importance of a robust and varied marketing approach for maximum exposure.

    If you are taking this as a standalone course, please arrive to our facility by 12:30 p.m. in the event the morning course finishes early

    Wednesday, October 09, 2019 08:30 AM 
    Katy Legal Seminar
    Join HAA Legal Counsel, Howard Bookstaff, and your fellow HAA members for our annual Legal Seminar. The Legal Seminar will fulfill the NAA CEC requirement of Fair Housing training required of all CAM, CAPS, NALP, and CAMT designates and is worth 6 CEC credits. Topics include:

  • Prep your policies: what new and experienced managers want and need to know!
  • Security issues: minimizing risks with effective procedures.
  • "Fluffy the pit bull": fair housing accommodations and modifications
  • Disparate Impact: what is it and how does it affect us?
  • Evictions: how long will it take to get rid of this resident?
  • Legislative update on national, state and local level.

    The fee for this course is $125 if prepaid with a credit card; $160 if invoiced.


  • Wednesday, October 09, 2019 08:30 AM 
    Industry Math
    A New curriculum authored by NAA, this half day workshop is an excellent opportunity to sharpen your mathematical skills in preparation for attending any of the credential programs. From calculating percentages, to converting fractions (remember those?) to understanding averages and more, this is your chance to "go back to school" in a relaxed and low-stakes environment. Learn how various mathematical calculations influence operations and get introduced to the more advanced concepts you'll need to know to advance in your industry career.

    Thursday, October 10, 2019 08:30 AM 
    Avenues Maintenance - Session II


    Friday, October 11, 2019 08:00 AM 
    HAA NEXT: Professional Development Breakfast


    Tuesday, October 15, 2019 08:30 AM 
    NALP III: Why Your Competition Matters
    A loyal and satisfied resident is at the heart of this course. The leasing professional is a critical component in inspiring and maintaining loyalty but must also understand the role of competitors and their offerings. This knowledge must be complete, accurate and timely.

    Tuesday, October 15, 2019 08:30 AM 
    CAMT HVAC Maintenance & Repair (2 days)

    Course Dates:

    The Heating, Ventilation, and Air Conditioning Maintenance and Repair course teaches students how various heating and air conditioning systems work, as well as how to maintain and repair these systems.

    Topics include: œ Air Conditioning Safety œ Key Air Conditioning Tools œ Refrigerants and Their Special Properties œ The Air Conditioning System œ Simple Fixes œ Refrigeration Cycle Repairs œ Electrical System Repairs œ Air Distribution System Repairs œ Unit Replacement œ SEER 13 This individual CAMT module can be taken as stand-alone seminar for only $165 or sign up for the entire CAMT program for only $795

    Tuesday, October 15, 2019 01:00 PM 
    NALP IV: Relevant Laws and How to Apply Them
    This course teaches a full spectrum of fair housing and ADA compliance for both prospective and current residents. In addition the course covers law applying to prospect screaning, application verification, the lease and lease addenda.

    If you are taking this as a standalone course, please arrive to our facility by 12:30 p.m. in the event the morning course finishes early

    Wednesday, October 16, 2019 09:00 AM 
    Avenues: Supplier Circle - 3


    Thursday, October 17, 2019 08:30 AM 
    CAMT Appliances Maintenance & Repair (2 days)
    Course Dates:

    The Appliances Maintenance and Repair course teaches students how to install, diagnose and repair the key appliances that they will encounter on the job.


    Tuesday, October 22, 2019 08:30 AM 
    NALP V: The Sales Process and Building Relationships
    Lean the foundations of relationship selling and the importance of problem-solving for both the prospective and current resident. Learn essential duties such as listening and responding specifically to the customer, handling objections and meaningful ways to to close the sale. The course closes with a personal assesment of sales readiness.

    Tuesday, October 22, 2019 01:00 PM 
    NALP VI: Effectively Meeting the Needs of Current Residents
    Once the prospective resident moves in, the leasing professional's relationship and responsibilites continue. Lean the importance of handling mainenance and resident issues and continuing to be the positive brand for the community. Lease renewals and a focus on the all-important resident's sense of community are pivotal skills for success.

    If you are taking this as a standalone course, please arrive to our facility by 12:30 p.m. in the event the morning course finishes early

    Thursday, October 24, 2019 08:30 AM 
    Avenues: Leadership - Session III


    Tuesday, November 05, 2019 08:30 AM 
    Leasing 101 (Day and a half)
    An in-depth introduction to the apartment industry for new leasing professionals as well as those individuals looking to learn more about the industry as a career. This day and a half program topics includes:

    • Greeting & qualifying the customer
    • Executing the lease contract
    • Overcoming objections and closing techniques
    • An overview of fair Housing and more.

    Students who complete the course will receive a certificate, as well as a listing of placement agencies and management companies that are members of HAA.

    If you are not working for a member company of HAA download this registration form www.haaonline.org/images/programs/pdf/leasing101_2018.pdf

    Monday, November 11, 2019 08:30 AM 
    Extreme CAM (Five Days)
    A super-charged and accelerated five-day format, EXTREME CAM is designed for those experienced managers hoping to attain the CAM designation in a shorter duration, with less time away from the property.

    Scheduled for November 11th -15th from 8:30 a.m. to 5:00 p.m. each day. Exams are held in December.

    Due to shipping constraints, registrations received within one week of the course cannot be guaranteed course materials at the time of class

    Monday, November 11, 2019 11:00 AM 
    Extreme CAS Course
    Extreme CAS candidates attend four of the CAM modules beginning on November 5th. Additional Dates are:

    The Resident Experience, Legal Risk Management Financial Management,

    Monday, November 18, 2019 11:30 AM 
    Political Action Committee Luncheon

    Topic:

    Cost: This event is open to all HAA PAC members at a cost of $30 per person. Nonmembers of the PAC may attend for $40 per person.

    Time: Registration begins at 11:30 a.m., lunch and program begin at Noon.

    Directions: The Dinerstein Reed Prokop Education Center's Camden and Michael Stevens Interests Room is located on the second floor of the HAA/HAF Office Building, 4810 Westway Park Blvd., east of Clay Road and Sam Houston Pkwy.

    Any questions and/or registrations should be directed to Alpa at apatel@haaonline.org or at 713-595-0302.

    More information on HAA PAC can be found at www.haaonline.org/HAAPAC/


    Tuesday, November 19, 2019 08:30 AM 
    Fair Housing Seminar


    Thursday, November 21, 2019 07:30 AM 
    Blue Star Program - November
    The Blue Star Certification Program is a joint effort by the Houston Police Department and the Houston Apartment Association. Created for rental properties of all sizes, the program's goal is to help law enforcement officials and the multifamily housing industry work together to effectively reduce criminal activity in rental properties.

    Register online at: www.houstontx.gov/police/multi_family. Please direct questions to Officer Clark at: donna.clark@houstonpolice.org.

    For More information visit the Blue Star Program Information Page.

    Friday, December 06, 2019 11:30 AM 
    ACES Holiday Luncheon
    Please note that this program is open only to executives in property management (Owners, Presidents, Regionals, Supervisors, Marketing/Training Directors, etc.). New for 2017, all eligible attendees to ACES luncheons will be able to invite any of their staff to the programs, provided the registration also includes at least one person at the Supervisor level or above.

    Monday, December 09, 2019 08:30 AM 
    CAPS: Client Services & Stakeholder Relations
    Work with property owners to clarify their ownership goals. œ Identify and understand key parts of the management agreement that establish the management company’s responsibilities and obligations. œ Create regular owner’s reports to keep the property owner informed of the status of the property. œ Recognize the ways in which lenders, regulatory agencies, and local, state, and federal laws affect the management of multifamily housing properties. œ Coach your site team to provide a safe, habitable living environment for residents, while remaining in compliance with Fair Housing laws. œ Ask yourself the questions that lead to ethical decision-making.

    Tuesday, December 10, 2019 08:30 AM 
    CAPS: Investment Management
    View property management from the perspective of a property owner with a significant investment to protect. œ Recognize different types of mortgages and sources of financing and the implications of each on the property’s debt service and reporting obligations. œ Lead site teams through the annual budgeting process. œ Work with site teams to monitor property financial performance, identify budget variances, key trends, and opportunities for improvement. œ Recognize different methods for determining a property’s value, and identify ways you can affect that property value.

    Wednesday, December 11, 2019 08:30 AM 
    CAPS: Improving Asset Performance
    Investigate an underperforming property to find the sources of the problem. œ Use key performance indicators to get a full picture of a property’s performance. œ Understand how key performance indicators relate to each other. œ Effectively weigh the benefits of increasing income and reducing expenses. œ Identify likely solutions to common property performance problems.

    Thursday, December 12, 2019 08:30 AM 
    CAPS: Asset Evaluation
    Identify the factors that affect the property ownership life cycle, and understand the CAPS role in shaping that life cycle. œ Assess legal, financial, and safety risks as part of the due diligence process. œ Perform the necessary components of due diligence (or lead others in doing so), including physical inspections and analysis of a property’s operational, commercial, and financial health. œ Report your findings to the property owner (or potential property owner), along with ramifications and recommended solutions. œ Manage the smooth transition of a property from one owner to another. œ Advise owners on the feasibility of new developments. œ Advise owners on renovation, disposition, or refinancing of existing properties.

    Friday, December 13, 2019 07:30 AM 
    IROC Breakfast - December
    The Independent Rental Owners' Connection (IROC) offers customized education and networking programs just for you!

    This month's topic: TBA


    Friday, December 13, 2019 08:30 AM 
    CAPS: Talent Management
    Maintain open and productive communication with site teams, even when they are geographically distant from you. œ Manage team members who may have more expertise than you do. œ Understand the role you play in retaining valuable, high-performing team members. œ Ensure that your site team recruits qualified candidates in a legally compliant manner. œ Ensure that your site team members: œ Are sufficiently trained and integrated into the team. œ Function well as a team. œ Receive the mentoring, coaching, and feedback they need to grow as professionals. œ Are treated in a manner that is both fair and dignified should discipline or separation become necessary. œ Manage site teams during a property sale, whether you are on the seller’s side or the buyer’s side.

    Friday, December 13, 2019 01:00 PM 
    CAPS: Contemporary Issues in Multifamily Housing
    Be familiar with the current issues affecting multifamily housing property management.

    Thursday, December 19, 2019 06:30 PM 
    HAA "NEXT": Mix and Mingle


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