Apartment and other rental housing residents can contact the Houston Apartment Association at 713-595-0300 to speak to a trained consultant and ask questions about renter rights, the TAA lease contract or to register a complaint against their property owner. The renter's line is open on Wednesday from
9:00 a.m. to 1:00 p.m. and Thursday and Friday from 9:00 a.m. to 1:00 p.m. and 2:00
p.m. to 4:00 p.m. All calls are taken on a first come first serve basis and will have a limit of five minutes. HAA staff, the volunteer leaders, officers or board of directors do not respond to e-mails sent by renters.
This is not an emergency service. Please note: We will not process a complaint filed two years or more passed the date of move out. If you would like to submit a complaint on line, click here.
This program assists rental residents by:
- Helping residents understand their
rights and responsibilities as a renter
- Resolving move-out monetary disputes
(security deposits) if a resident and property owner and/or management company
cannot come to an agreement.
Once a resident files a
complaint if your complaint is specific to a return of your security deposit it is forwarded to
the property owner or management company requesting a response. Any explanation or
information we receive from the owner or management company will be
passed along to the resident and the resident will then have a chance to respond with additional
If the owner
and/or management company wants to grant the request of the resident or
negotiate directly, that is encouraged. If a resolution is not possible after both parties have had the opportunity to respond in writing and the property is a member of HAA the complaint is
forwarded to a Committee for review. At the committee meeting all documentation is reviewed and state law considered a recommendation is made for a suggested action, This complaint process can take up
to six months.
Complaints about management, management representatives, maintenance issues, timely repairs, noise,
contents of the lease or breaking the lease will be forwarded to the
property owner or management company but are not heard or acted on by
this committee. Most leases state that any requests for maintenance
repairs must be in writing and a dated copy kept for you records. Have
you put your request in writing to the manager of your apartment
community? If not, take the time to do so now. It is the best way to
communicate your concerns.
If you would like to submit a complaint on line, click here.
The Houston Apartment Association provides a variety of resources to aid renters and landlords in finding amicable, fair resolution to landlord-renter disputes.
Renters can: Get answers to questions about landlord-renter issues...
Make a complaint against a property...
Find links to additional resources to aid in dispute resolution...
Video Explaining Lease Contract