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Contact us at webreg@haaonline.org for further assistance

Renter Service

Apartment and other rental housing residents can contact the Houston Apartment Association at 713-595-0300 to speak to a trained consultant and ask questions about renter rights, the TAA lease contract or to register a complaint against their property owner. The renter's line is open on Wednesday from 9:00 a.m. to 1:00 p.m. and Thursday and Friday from 9:00 a.m. to 1:00 p.m. and 2:00 p.m. to 4:00 p.m. All calls are taken on a first come first serve basis and will have a limit of five minutes.  HAA staff, the volunteer leaders, officers or board of directors do not respond to e-mails sent by renters.  


 This is not an emergency service. Please note: We will not process a complaint filed two years or more passed the date of move out.    If you would like to submit a complaint on line, click here.   


This program assists rental residents by: 

  • Helping residents understand their rights and responsibilities as a renter   
  • Resolving move-out monetary disputes (security deposits) if a resident and property owner and/or management company cannot come to an agreement.  


Once a resident files a complaint if your complaint is specific to a return of your security deposit it is forwarded to the property owner or management company requesting a response.  Any explanation or information we receive from the owner or management company will be passed along to the resident and the resident will then have a chance to respond with additional information.  

If the owner and/or management company wants to grant the request of the resident or negotiate directly, that is encouraged.  If a resolution is not possible after both parties have had the opportunity to respond in writing and the property is a member of HAA  the complaint is forwarded to a Committee for review.  At the committee meeting  all documentation is reviewed and state law considered a recommendation is made for a suggested action,  This complaint process can take up to six months.

Complaints about management, management representatives,
maintenance issues, timely repairs, noise, contents of the lease or breaking the lease will be forwarded to the property owner or management  company but are not heard or acted on by this committee. Most leases  state that any requests for maintenance repairs must be in writing and a dated  copy kept for you records. Have you put your request in writing to the  manager of your apartment community? If not, take the time to do so  now. It is the best way to communicate your concerns. 


If you would like to submit a complaint on line, click here.  



The Houston Apartment Association provides a variety of resources to aid renters and landlords in finding amicable, fair resolution to landlord-renter disputes.

Renters can: Get answers to questions about landlord-renter issues...  

Make a complaint against a property...   

Find links to additional resources to aid in dispute resolution...

Video Explaining Lease Contract