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Mentor Match 
   HAA is dedicated to our supplier members and the Product Service Council is a group of active members ready to assist you and help you get the most from your membership.  Whether you are brand new to HAA or
 

Product Service Council

 
     Marivel Bownds, CAS, Valet Waste
  • How long have they been active in the industry? Nine years   
  • Ever worked on the mgmt side? No  
  • How long have you served on the council? This is my 5th year.  
  • Who do you sell to? Multi-Family Communities  
  • Who is your customer? Asset Manager, Regional Manager, and Property Manager. 
  • What committee/club are you working on in HAA? Ambassadors, Expo, Community Outreach and Career and Community Development Committee  
  • Why do you work in this industry? What keeps you passionate about it? I enjoy meeting new people and developing strong working partnerships.  .  
   713.806.9830  
   281.684-7856    
   mbownds@valetwaste.com    
 
    

Debbie Brueckner, CAS, Dixie Carpet Installations 

  • How long have they been active in the industry? Ever worked on the mgmt side? I've been at Dixie Carpet for the 17 years, the only company I've worked for in the apartment industry.   
  • How long have you served on the council? Gee, off and on for the 17 years. I took a few years off in the middle as I'm on the board in Beaumont and PSC there, and the scheduling would conflict. But I missed Houston's PSC, so couldn't stay gone too long!   
  • Who do you sell to? Who is your customer? Carpet selections are made by maintenance, managers, or the corporate office....depending on the company. After the selections are made, we continue to work with all the staff for scheduling, special request and etc.   
  • What committee/club are you working on in HAA? I currently co-chair The Business Exchange Committee.... which is an amazing opportunity to meet many corporate executives in one place, and having time to actually introduce yourself and your company. I'm also on the Expo committee. I like to work on the ladies golf outing, the food drive and the school supply drive. Many opportunities to give back to the community.   
  • Why do you work in this industry? What keeps you passionate about it? I absolutely love the people in the industry. You get to build business relationships that become close to your heart. We spend so much time at work that it is wonderful to work with people you grow to love. It's a win-win for everyone.   
   832.277.0166   
   281.261.6334   
   debbieb@dixiecarpet.com   
 
     Peggy Charles, CASE, Meyer Smith Inc.
  • How long have they been active in the industry? I have been active for 17 years and have never been on the mgmt. side.   
  • How long have you served on the council? This is my tenth year on the council.  
  • Who do you sell to? Who is your customer? On the service side of Meyer Smith Inc., I deal with managers, asst. managers, maintenance and occasionally supervisors. If it is a large rehab project, supervisors, maintenance supervisors and occasionally VP & owners. Also on large rehabs I deal with general contractors and project managers.  
  • What committee/club are you working on in HAA? Being involved with as many HAA committees has been a good part of my success in this industry. I would advise all new vendors to do the same. Ambassadors is a must for new vendors (in my opinion). Sports Challenge, Women Golf, Chili Cook off, Expo, Community Outreach, PSC - education subcommittee, Century Club.  
  • Why do you work in this industry? What keeps you passionate about it? Working in this industry is like having one big family. Once you have made friends you keep them for years. People may move to a different company or move up in the company but rarely do they go out of the industry. Often the ones that leave come back because they miss the friendship that this industry has to offer. I think that is what keeps me passionate about the multifamily industry because owners and management are always changing (buying/selling/building) and I love change. Though all the changes the people remain the same, one big family. HAA, with all their events, makes it easy to get in front of the people you want to meet.  
   713.417.2126   
   713.862.7339   
   pcharles@meyersmithinc.com   
 
    

Arrie Colca, CASE, Craven Carpet  

  • How long have they been active in the industry? 17 yrs   
  • Ever worked on the mgmt side? Back in 1973 I worked for Westchase Corporation in Accounting and was in charge of the books for 4 properties. Did this for about 2.5 years and decided it wasn’t exciting enough for me…….That was when I thought it would be a great idea to be a CPA, back then we did double entry bookkeeping and used a 10 key.   
  • How long have you served on the council? 13 years  
  • Who do you sell to? Any one that will buy…just kidding, Multi-family, commercial, residential.  
  • Who is your customer? Really all of them, including the gate-keeper. You have to be able to work Corporate and Managers without usurping the Manager’s position, and if the Maintenance person is not happy he makes the Manager miserable so you really need to be able to sell to all three. They each deserve respect and attention.  
  • What committee/club are you working on in HAA? HAABG, PSC, EXPO, Chili, Community Out Reach (other sub-committees fall under this one) and Education. Think that is it  
  • Why do you work in this industry? I absolutely love this industry…. Where else can you be of service to so many and make so many friends. It’s a way of life, you can earn a great living and enjoy making new friends and learn so darn much.  
  • What keeps you passionate about it? Everything and everyone I come in contact with – there are new challenges every day that keep you on your toes and your mind working. There is never a dull moment. I feel truly blessed to have the position that I have and be in contact with the people that I come in contact with on a daily basis. This job, this industry is truly a blessing from God that I am so thankful to be a part of.  
   281.725.0309   
   713.956.1395   
   arrie@swbell.net   
 
    

Dylan Coleman, CAS, Camp Construction Services 

  • How long have they been active in the industry? Ever worked on the mgmt side? 2 ½ years...No    
  • How long have you served on the council? First year.  
  • Who do you sell to? Who is your customer? My customers or “partners” as we refer to them at Camp include Multifamily Management Companies & Multifamily Property Owners/Ownership Groups.  
  • What committee/club are you working on in HAA? I am currently working on EXPO Committee, HAA NEXT, Community Outreach Committee. and the Ambassador One Society.   
  • Why do you work in this industry? What keeps you passionate about it? I work in this industry because of its stability, and the wonderful group of people you get to work and interact with. My passion for my work stems from the constantly changing environment of the industry that assures new and exciting challenges are never in short supply.   
   409.673.7210   
     
   dcoleman@campconstruction.com   
 
     Grant Crowell, CAS The Urban Forester, Secretary
  • How long have they been active in the industry? Ever worked on the mgmt side? have been active in HAA since 2005. I had a short off period where I launched my own business, but quickly regrouped and was back in the game  
  • How long have you served on the council? This is my fourth year on PSC. 
  • Who do you sell to? Who is your customer? For small projects we sell directly to the on-site staff and managers, but for whole property trimming contracts, we are often working direcly with owners or with owner's representatives who are putting together a large scale rehab. We also serve many of the vendor members such as landscape companies that do not have tree pruning and removal capabilities in house.  
  • What committee/club are you working on in HAA? I am active on the Ambassador Club and with Century Club.  
  • Why do you work in this industry? What keeps you passionate about it? Managers in this industry have a lot on their plate. I look at this as an opportunity to help people in an area that they usually get very little support. Helping people is the name of the game in all of business success. I'm just passionate in general about what we do, how I support my family and how our business adds to the overall fabric of the Houston Apartment Association. One thing I enjoy most about my business is being viewed as an expert in my field.  
   832.731.6531   
     
   grant@theurbanforesters.com 
 
     Deborah DeRouen, CAS, Certus Real Estate Solutions LLC
  • How long have they been active in the industry? Ever worked on the mgmt side? I’ve been in the industry for 15 years. About 10 years of that time was spent working on the management side. I have a pretty broad perspective of our industry. I’ve worked as a leasing agent, assistant manager and manager on site. I have association experience and I’ve been a supplier for a few years now.  
  • How long have you served on the council? This is my second year serving.  
  • Who do you sell to? Who is your customer? I sell to managers, regionals, owners.  
  • What committee/club are you working on in HAA? Co-Captain for Ambassadors, Community Outreach, HAA NEXT, Go Getters, Better Government Fund, Chili Cook-Off Committee and Expo Committee  
  • Why do you work in this industry? What keeps you passionate about it? There are so many opportunities in our industry. There is never a dull moment in multifamily no matter what area you work in. It’s always exciting and there’s always something new to learn. We live in a great city that is booming with opportunity, especially in our industry and that makes it easy to stay passionate. I’ve also met some pretty amazing people along the way!  
    903.277.5451  
      
    dderouen@certusres.com  
   
 
     Derek DeVries, CAS, Camp Construction Services
  • How long have they been active in the industry? Three years 
  • Ever worked on the mgmt side? No I have not.  
  • How long have you served on the council? This is my second year   
  • Who do you sell to? Who is your customer? Greystar, Orion, Francis, Tarantino  
  • What committee/club are you working on in HAA? Ambassadors, chili committee, community outreach, BGF, Expo committee  
  • Why do you work in this industry? What keeps you passionate about it? Every day is different from the day before. I come to work and don’t know what may come my way or whom I may meet. It is a never ending adventure.  
   713.859.8799   
   713.413.2267   
   DDeVries@campconstruction.com    
 
     Brian Febbo, CAS, FSI Construction
  • How long have they been active in the industry? Ever worked on the mgmt side? I’ve been active in the HAA for 13 Years...5 of which were onsite. 
  • How long have you served on the council? This will be my first year.   
  • Who do you sell to? Who is your customer? Multi Family Property Owners, Owners Representatives, Management Companies, Regional Mangers in need of capital work.   
  • What committee/club are you working on in HAA? Ambassadors, Community Outreach, Expo Committee, Steering Committee-Better Government Fund, and Product Service Council   
  • Why do you work in this industry? What keeps you passionate about it? I started in the industry as a Leasing Consultant 13 years ago looking for more constant hours. What I found was a industry with endless potential and wonderful people looking to help me achieve what ever professional goals I could imagine. I have learned so much from so many people… and I have alway been surprised by the interest our Industry leaders have in those looking to make a difference. So I guess to sum it up the reason I work in this industry and what help keep me passionate is “The People in it”!  
   281.415.5190   
     
   brianfebbo@fsiconstruction.com    
 
     Sarah Fox, CAS, BG Staffing
  • How long have they been active in the industry? Ever worked on the mgmt side? I started my career in the apartment industry in 2005 as a leasing consultant and an assistant manager. In 2009 started my adventure as a supplier, what a great 11 years it has been.  
  • How long have you served on the council? 2016 will be my 1st year serving on the council.  
  • Who do you sell to? Who is your customer? I am a national managing director and I personally sell to management companies at the executive level.   
  • What committee/club are you working on in HAA? I am active on the Expo Committee and plan to be active on The Community Outreach, Ambassadors, HAA NEXT and Better Government Fund in 2016.  
  • Why do you work in this industry? What keeps you passionate about it? The Apartment Industry is full of opportunity that is not strongly well known among the public eye. I believe that our industry is all about relationships, friends, business and overall helping each other succeed both professionally and personally. I am passionate about the people that I work with both members and supplier friends. I am also very passionate about spreading the word about our industry and helping the apartment industry become an industry of choice for high school and college graduates.   
   832.286.2832   
     
   sfox@bgstaffing.com    
 
     Liz Levins, CAS, Criterion Brock
  • How long have they been active in the industry? I have worked for Criterion Brock for 13 years but have been active in the Industry for the past two years.     
  • Ever worked on the mgmt side?  No    
  • How long have you served on the council? This is my first year to serve on the council    
  • Who do you sell to? Who is your customer?  Regionals, Property Managers and Maintenance teams.     
  • What committee/club are you working on in HAA? Ambassador Club, Better Government Fund Century Club, Community Outreach Committee, Expo Committee and Chili Cook Off Committee      
  • Why do you work in this industry? What keeps you passionate about it? I love working in the Multi-Family Industry. I enjoy meeting new faces and learning new things and with this industry there is always something changing.    

   832.473.2403 
    
    llevins@criterionbrock.com 
 
     Israel Garza, CAS, Maintenance Supply Headquarters, Vice President
  • How long have they been active in the industry? Ever worked on the mgmt side? This will be my 10th year being active with the HAA on the supplier/vendor side.  I have never worked on the management side.  
  • How long have you served on the council? This is my 5th year serving on the council and honored to serve with such an elite group of members.  
  • Who do you sell to? Who is your customer? I am a National Account Manager for Maintenance Supply Headquarters and my direct clients are toward owners and/or  the corporate side of the Management Company that make the decision to use MSH as an approved MRO Supplier.    
  • What committee/club are you working on in HAA? Board of Directors, PSC Officer, Ambassador Club, Century Club, Community Relations Committee, Expo Committee & HAA Lyceum Graduate.   
  • Why do you work in this industry? What keeps you passionate about it?  It’s the people, the opportunities for business and it’s ever-changing environment.  I’ve been fortunate to make very good friends in this industry.  This association does an excellent job of creating networking opportunities and has been a great avenue that continues to help me be successful.  It truly is rewarding to be part of such a professional and yet fun group of people  
   832.683.7896    
       
   izzy.garza@supplyhq.com  
 
     Jimmie Hotz, CASE, HD Supply
  • How long have they been active in the industry? Active since early 80's   
  • Ever worked on the mgmt side? I began my career as in make ready and moved up to supervisor for Trammell Crow  
  • How long have you served on the council? Served on council 13+ years  
  • Who do you sell to? Who is your customer? Primarily apartments with some construction companies  
  • What committee/club are you working on in HAA? Ambassador, go getter, resident relations, century club  
  • Why do you work in this industry? What keeps you passionate about it? I love industry because each day you wake up, there is never a dull moment. Also love helping customers achieve their goals and assist them when needed. I have been in trenches and know how important it is to keep owners and supervisors happy  
   713.822.0426   
     
   jimmie.hotz@hdsupply.com   
 
    

Dan James, CAS, Redevelopment Inc  

  • How long have they been active in the industry? Ever worked on the mgmt side?   I came into the industry with Gemstar Construction in 1999. I have never worked on the management side.    
  • How long have you served on the council? This is my third year on the council.  
  • Who do you sell to? Who is your customer? We sell to owners, developers and management companies. Our customer can be anyone from property level staff to executive management and owners.  
  • What committee/club are you working on in HAA?  Chili Cook Off Committee, Community Outreach Committee.  I volunteer when I can.   
  • Why do you work in this industry? What keeps you passionate about it? I love the "work hard- play hard" nature of this industry. No matter how hard the work is, the people of this industry seem to always have a zest for life! I am passionate about real estate, especially redevelopment. To be a part of the process that brings distressed properties back to viability is always challenging and rewarding for me. I love it.  
   713.501.7555   
      
   djames@redevelopmentinc.com 
 
     Debra Knight, CAS, Valet Waste
  • How long have they been active in the industry? I have been active for about 8 years and only on the vendor side. 
  • How long have you served on the council? This is my 2nd year to serve on the council. 
  • Who do you sell to? Who is your customer? I sell to property manager's, supervisors, marketing directors and owners depending on the company. My customer is anyone who leases on-site, managers/supervises/owns a property that is looking to market to prospective renters. 
  • What committee/club are you working on in HAA? I am a part of the Ambassador Club, Community Outreach and CCDC. 
  • Why do you work in this industry? What keeps you passionate about it? I actually fell into the apartment industry without knowing anything about it and have been impressed constantly with all of the opportunity. I love the camaraderie among everyone in the industry, even competitors, and the opportunity to grow, especially in regards to education. What keeps me passionate is the relationships and friendships I've formed as well as the opportunity to constantly grow and learn. 
   281.250.9517   
       
   dknight@valetwaste.com 
 
 
    

Stephanie Krop, CASE, Buyer's Access 

  • How long have they been active in the industry? Ever worked on the mgmt side? I have been active in the industry since fall of 1989, working onsite from 1989-2004 and starting on the vendor path in 1994 with The Apartment Guide. I was with Direct Energy for almost 8 years and now with Buyer's Access. 
  • How long have you served on the council? 7 years 
  • Who do you sell to? Who is your customer?   
  • What committee/club are you working on in HAA? Expo Committee, Chili-Cookoff Committee, PSC...  
  • Why do you work in this industry? What keeps you passionate about it? I've grown up in the industry. My first job was part-time leasing, while going to night school. I was blessed to be surrounded and mentored by industry leaders from the beginning. These contacts enabled me to mature and utilize the knowledge in not only my onsite experience, but also when I joined the vendor side. The multi-family industry is the largest "family" on earth...and is very likely we have shared all aspects of our lives through births, deaths and disasters...and anything in between. I have the privilege  of working with people, I care about. This enables me to stay motivated to do my best, thus motivates my team into providing their very best to our clients...our extended family. I think our success comes not so much from what we do in our job, but how well we do it...and who we are taking along for the ride.  
   832. 477.0081 
    
   skrop@buyersaccess.com 
 
     Jacob Kunath, CAS, Century A/C Supply, Treasurer
  • How long have they been active in the industry? 7 years  
  • How long have you served on the council? This is my third year.  
  • Who do you sell to? Who is your customer? We sell to managers and maintenance on a property level but, also have good relationships with regional supervisors as well.  
  • What committee/club are you working on in HAA? Several: Technology, Ambassadors, Community Relations  
  • Why do you work in this industry? What keeps you passionate about it? I've always had a passion for sales, and this seemed like the perfect fit. All the new faces we run in to and the old friends we stay in contact with keeps our industry a close knit community and that makes it FUN!  
   713.598.0482   
   281.776.1900   
   jkunath@centuryac.com   
 
     Laura Lestus, CAS, The Liberty Group
  • How long have they been active in the industry? I have been working in our industry since 1998 when I began my career as a leasing agent. On site I have held the positions of: assistant manager, manager and marketing director. I became an active vendor member in 2005 with the Houston Apartment Guide, The Liberty Group in 2008 and Smart Apartment Data this year. Having the experience of working on the management side has helped me greatly in understanding the challenges my clients face day to day and that knowledge gives me the ability to team up with my clients to provide the most effective staffing solutions.    
  • How long have you served on the council?I have been on the Product Service Council since 2010  
  • Who do you sell to? Who is your customer?I sell staffing solutions. My customers are both supplier members that would include their corporate offices and administrators to all on site, leasing and maintenance staff and management positions.      
  • What committee/club are you working on in HAA? I am a Co-Chair for the Ambassadors Committee, Better Government Fund Century Club, Career and Community Development and Go Getters membership committee.  
  • Why do you work in this industry? What keeps you passionate about it? Our association provides a platform that fosters personal and professional growth while providing an opportunity to give back to our industry and community. My belief is it is our responsibility to share our experience and mentor new supplier members in order to continue to grow our association year over year . I have been Blessed with many wonderful opportunities and friends for a lifetime through HAA and my motto is "Pay It Forward"...    

   281.650.2878   
      
   laura@thelibertygroup.com 
 
    

David Lindley, CAS, FSI Construction  

  • How long have they been active in the industry?  I have been active in the industry a little over a year 
  • How long have you served on the council? This is my first year on the PSC 
  • Who do you sell to? Who is your customer? My customer is the individual property and the management company 
  • What committee/club are you working on in HAA?  I serve on the expo and chili  comm. I am in the ambassador club and I participate on the bgf as well as go getters 
  • Why do you work in this industry? What keeps you passionate about it?  I work in this industry for its ties to the community.  I believe every step forward myself and my company make has a real impact on of the people who occupy the units and communities we serve.  Houston is my home.  I am honored to serve with all the individuals who work hard everyday to make the multifamily industry great.  I maintain a high level of passion because I believe every little bit extra we do makes a difference.   
   832.477.1158  
   713. 690.5330  
   david@fsiconstruction.com 
 
    

Kristin McLaughlin, CASE, Mohawk Industries, President  

  • How long have they been active in the industry? I am in my 31st year in the multifamily industry.  Early on I got involved in the association by attending trade shows and education events.  
  • Ever worked on the mgmt side? Yes. I started on site as an Assistant Manager and worked my way up to a Property Supervisor, earning my CAPS in 1997 
  • How long have you served on the council? This is my fifth year serving on the council 
  • Who do you sell to? Who is your customer? I represent the worlds' largest flooring manufacturing company.  Our customers are the management company's and owners of multifamily properties.flooring installations companies and design firms who specialize in apartment interior design.  
  • What committee/club are you working on in HAA? Currently I serve as President of the Product Service Council.  I was the 2015 EXPO Chairperson (#EXPOnential2015), have served as Ambassador One Co-Captain served on Community Outreach,along with several subcommittees,  Resident Relations and Isit on the BGF Steering Committee.  I am also in my fourth year as an Honors judge.
     
  • Why do you work in this industry? I have worked in and served in this community for over 30 years now. The industry offers professionalism, creativity with a different opportunity each and every day, friends, networking, support and sense of community.  I also love the political advocacy arm of my membership.  I do feel that my vote does count.
     
  • How long have they been active in the industry? Over 30 year now. This industry continually changes with style, demographics, services, people, laws, etc.  It has been my chosen career field for most of my adult life.  I did not attend college with multifamily in mind and I'd bet if you asked around most of us that serve on the PSC did not start out thinking of working in the multifamily industry as a career choice either.  I cannot think of anything more stable and flexible all at the same time.  It has definitely been an amazing ride.  By the way, it’s not work it’s NETwork 
  • What keeps you passionate about it? The people…this is a wonderful platform to serve other and to make a difference! 
   281.734.1497  
    
   kristin_mclaughlin@mohawkind.com 
 
    

Candis Mohr, CAS, AAA Plumbers   

  • How long have they been active in the industry? Ever worked on the mgmt side?  I have been active in the industry for a little over three years and I love every minute of it!   
  • How long have you served on the council?  This will be my first year.  
  • Who do you sell to? Who is your customer?  We sell to all levels in the apartment association, from owners to the maintenance staff.   
  • What committee/club are you working on in HAA?  I am currently involved in many committees within The Houston Apartment Association: Ambassadors, Community Outreach, HAA NEXT, Go Getters, Better Government Fund, Chili Cook-Off Committee, EXPO, and I am currently in the Leadership Lyceum Class of 2015. 
  • Why do you work in this industry? What keeps you passionate about it?  What keeps you passionate about it? With my father, Cesar, being one of the owners of AAA Plumbers, I have grown up around HAA.  When I started working for AAA Plumbers I was very enthusiastic when they asked me to get involved within the organization. I have already formed many wonderful friendships that have helped me grow personally, professionally and spiritually.  I cannot think of a better organization, or group of people, to learn from, grow with or form relationships with. It doesn’t feel like ‘work’ when you work with some of the best people in Houston!  
   832.330.3998   
  713.462.4753   
   candismohr@aaaplumbers.com 
 
     Mark Park, CAS, AAA Plumbers, President
  • How long have they been active in the industry? Ever worked on the mgmt side? I have actively been involved with HAA since March 1999. I have never worked on the management side, although I am married to an apartment manager.  
  • How long have you served on the council? This is my sixth year to serve on the Product Service Council  
  • Who do you sell to? Who is your customer? We sell to all levels in the apartment association. From owners down to the maintenance staff  
  • What committee/club are you working on in HAA? I volunteer on Expo Committee, Go-Getters, Ambassadors, and the Chili Cook-Off Committee  
  • Why do you work in this industry? What keeps you passionate about it? My father, Steve, is one of the owners of AAA Plumbers. I work in the family business and have grown up around HAA. One would be hard pressed to find an organization or other professional group of any kind that offers the professionalism, education, networking opportunities, and just overall atmosphere to not only grow our business, but many lifelong relationships.  
   832.434.3218   
   713.462.4753   
   markpark@aaaplumbers.com