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4810 Westway Park Blvd. in the Westway Park Development at Clay Road and Sam Houston Parkway.
About Resident Relations
Apartment and other rental housing residents can contact the Houston Apartment Association at 713-595-0300, Option 4, to speak with trained staff to ask questions about renter rights and leases or to register a complaint against their property owner. HAA, the volunteer leaders, officers or board of directors do not respond to e-mails sent by residents. This is a free service.
All initial calls are left with the Resident Relations Department voice mail. All calls are returned between the hours of 9 a.m. and 5 p.m. Monday through Friday, except holidays. All calls are returned in the order they are received. You must call HAA at 713-595-0300, select Option 4, and leave a voice mail message. This is not an emergency service
If a resident already has retained an attorney, then it is not appropriate for HAA to intervene.
A complaint form is provided to residents and then the completed form and related documents submitted to HAA are forwarded to the property owner or management company for response to HAA.
If the complaint is about a security deposit disposition at an HAA member property, and the complaint is not resolved after opportunities for both sides to respond, the complaint is forwarded to a Resident Relations Committee. At the committee meeting, all documentation is reviewed, and a decision is reached based upon state law and the documentation provided.
All initial calls are left with the Resident Relations Department voice mail. All calls are returned between the hours of 9 a.m. and 5 p.m. Monday through Friday, except holidays. All calls are returned in the order they are received. You must call HAA at 713-595-0300, select Option 4, and leave a voice mail message. This is not an emergency service
If a resident already has retained an attorney, then it is not appropriate for HAA to intervene.
A complaint form is provided to residents and then the completed form and related documents submitted to HAA are forwarded to the property owner or management company for response to HAA.
If the complaint is about a security deposit disposition at an HAA member property, and the complaint is not resolved after opportunities for both sides to respond, the complaint is forwarded to a Resident Relations Committee. At the committee meeting, all documentation is reviewed, and a decision is reached based upon state law and the documentation provided.