Do you have a complaint against an apartment community?

Make it online: Fill out the Resident Relations online complaint form.

HAA can serve more people by spending time on the phone with residents, answering questions and attempting to resolve problems. We believe other agencies can better meet the needs of residents seeking a face-to-face meeting.

The HAA Resident Relations program assists rental residents by:

• Speaking directly with residents by phone to answer lease-related questions. To contact the Resident Relations Department call (713) 595-0300, Option 4.
• Helping residents understand their rights and responsibilities as a renter.
• Permitting residents to file a complaint with HAA against the property owner/management company, which is then forwarded to the company for response.
• Resolving move-out monetary disputes through a Resident Relations Committee if a resident and property owner/management company cannot come to an agreement.

At least 10,000 to 15,000 residents are assisted in this way each year.

Initiate the complaint process online...

The Resident Relations staff does not correspond via e-mail. Staff will only reply via telephone or traditional mail.

NOTE: if you have any written evidence to support your claim (rent receipts, leases, applications, correspondence, repair bills, etc.) you must send a copy of those documents along with a hard copy of the HAA complaint form.

Mail the copies of your documents and the HAA complaint form to: Resident Relations Department, 4810 Westway Park Blvd. Houston, Texas 77041 or fax to (281) 582-1518. If you prefer, you may also call (713) 595-0300, Option 4. Resident Relations staff will then contact you
by telephone.