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Product Service Council

 

 
    

Maika Amador, CAS, Ferguson Enterprises  

  • How long have they been active in the industry? Ever worked on the mgmt side? I have been active in the industry for about 6 years, No, I have never worked on the management side.   
  • How long have you served on the council? This is my second year on the PSC   
  • Who do you sell to? Who is your customer? Ferguson Enterprises is a national distributor of facilities maintenance and rehab supplies along with plumbing, lighting, appliances, water heaters etc. Our customer base consists of plumbing contractors, facilities directors, property managers, GC’s and maintenance personnel.  
  • What committee/club are you working on in HAA? I am on the Community Outreach committee, Ambassadors, Go Getters membership committee. I try to get involved at all events and volunteer my time to help when and where needed.  
  • Why do you work in this industry? What keeps you passionate about it? This is by far the best industry to work in and around. The HAA makes it possible and easy to establish and work through relationship building with the events, education and meetings they offer. There is always something new going on and things are changing everyday. This industry is very motivating and keeps you on your “toes” I am always meeting new people and I enjoy helping new and existing members navigate through the HAA and how important their involvement is. I have made many life long friends in this industry!  
   281.850.0887   
   281.350.3355   
   maika.amador@ferguson.com   
 
    

Rhonda Blodgett, CAS, Prism Electric  

  • How long have they been active in the industry? Ever worked on the mgmt side?  4 years with Prism.   
  • How long have you served on the council? This is my second year. 
  • Who do you sell to? Who is your customer? In multi-family – usually the Property Manager and the Maintenance Supervisor are my best customers; Area Supervisors occasionally.  Prism actually sells to everyone – Multi family, HOA’s, Hi-Rises, Retail Commercial, Manufacturing, Restaurants, Industrial, Educational, Financial. 
  • What committee/club are you working on in HAA? Ambassador Club, Expo Committee, Chili Committee, Go-Getters.     
  • Why do you work in this industry? What keeps you passionate about it? This industry has always been of great value to us, especially in our lean and slow times, Hi-voltage properties have always been a large percentage of our Gross Income.  BUT - I am passionate about it because I believe in the importance of multi-family living in the Houston Community, keeping residents safe and making their managers a hero is my passion.  
   281.924.8051   
   713.864.7800   
   rblodgett@prismelectric.com   
 
     Marivel Bownds, CAS, Valet Waste
  • How long have they been active in the industry? Six years   
  • Ever worked on the mgmt side? No  
  • How long have you served on the council? This is my 3rd  year.  
  • Who do you sell to? Multi-Family Communities  
  • Who is your customer? Corporate and/or Managers- To anyone involved in advertising decisions.  
  • What committee/club are you working on in HAA? Ambassadors, Community Outreach and Career and Community Development Committee  
  • Why do you work in this industry? What keeps you passionate about it? I enjoy meeting new people and developing strong working partnerships.  
   713.806.9830  
   281.684-7856    
   mbownds@valetwaste.com    
 
    

Patrick Brothers, CAS, Century A/C Supply  

  • How long have they been active in the industry? Ever worked on the mgmt side? 20 years, never on mgmt side     
  • How long have you served on the council? This is my second year.      
  • Who do you sell to? Who is your customer? I sell to Managers and Maintenance supervisors who are in charge of their A/C needs on their properties.   
  • What committee/club are you working on in HAA? Ambassador club, Committee Outreach 
  • Why do you work in this industry? What keeps you passionate about it? I love this industry. I got started in it 19 years ago and never left. Air Conditioning is a huge necessity here in Houston.   What keeps me here is the fact I get to help people every day. Weather it is to help with a stock item or maybe trouble shoot a problem they have never experienced before. Its a very exciting field and a fantastic industry.       
   832.314.3454   
   713.943.0020   
   pbrothers@centuryac.com   
 
    

Debbie Brueckner, CAS, Dixie Carpet Installations 

  • How long have they been active in the industry? Ever worked on the mgmt side? I've been at Dixie Carpet for the 16 years, the only company I've worked for in the apartment industry.   
  • How long have you served on the council? Gee, off and on for the 16 years. I took a few years off in the middle as I'm on the board in Beaumont and PSC there, and the scheduling would conflict. But I missed Houston's PSC, so couldn't stay gone too long!   
  • Who do you sell to? Who is your customer? Carpet selections are made by maintenance, managers, or the corporate office....depending on the company. After the selections are made, we continue to work with all the staff for scheduling, special request and etc.   
  • What committee/club are you working on in HAA? I currently co-chair The Business Exchange Committee.... which is an amazing opportunity to meet many corporate executives in one place, and having time to actually introduce yourself and your company. I'm also on the Expo committee. I like to work on the ladies golf outing, the food drive and the school supply drive. Many opportunities to give back to the community.   
  • Why do you work in this industry? What keeps you passionate about it? I absolutely love the people in the industry. You get to build business relationships that become close to your heart. We spend so much time at work that it is wonderful to work with people you grow to love. It's a win-win for everyone.   
   832.277.0166   
   281.261.6334   
   debbieb@dixiecarpet.com   
 
     Peggy Charles, CAS, Meyer Smith Inc.
  • How long have they been active in the industry? I have been active for 17 years and have never been on the mgmt. side.   
  • How long have you served on the council? This is my ninth year on the council.  
  • Who do you sell to? Who is your customer? On the service side of Meyer Smith Inc., I deal with managers, asst. managers, maintenance and occasionally supervisors. If it is a large rehab project, supervisors, maintenance supervisors and occasionally VP & owners. Also on large rehabs I deal with general contractors and project managers.  
  • What committee/club are you working on in HAA? Being involved with as many HAA committees has been a good part of my success in this industry. I would advise all new vendors to do the same. Ambassadors is a must for new vendors (in my opinion). Sports Challenge, Women Golf, Chili Cook off, Expo, Community Outreach, PSC - education subcommittee, Century Club.  
  • Why do you work in this industry? What keeps you passionate about it? Working in this industry is like having one big family. Once you have made friends you keep them for years. People may move to a different company or move up in the company but rarely do they go out of the industry. Often the ones that leave come back because they miss the friendship that this industry has to offer. I think that is what keeps me passionate about the multifamily industry because owners and management are always changing (buying/selling/building) and I love change. Though all the changes the people remain the same, one big family. HAA, with all their events, makes it easy to get in front of the people you want to meet.  
   713.417.2126   
   713.-862.7339   
   pcharles@meyersmithinc.com   
 
    

Arrie Colca, CASE, Craven Carpet  

  • How long have they been active in the industry? 16yrs   
  • Ever worked on the mgmt side? Back in 1973 I worked for Westchase Corporation in Accounting and was in charge of the books for 4 properties. Did this for about 2.5 years and decided it wasn’t exciting enough for me…….That was when I thought it would be a great idea to be a CPA, back then we did double entry bookkeeping and used a 10 key.   
  • How long have you served on the council? 12 years  
  • Who do you sell to? Any one that will buy…just kidding, Multi-family, commercial, residential.  
  • Who is your customer? Really all of them, including the gate-keeper. You have to be able to work Corporate and Managers without usurping the Manager’s position, and if the Maintenance person is not happy he makes the Manager miserable so you really need to be able to sell to all three. They each deserve respect and attention.  
  • What committee/club are you working on in HAA? HAABG, PSC, EXPO, Chili, Community Out Reach (other sub-committees fall under this one) and Education. Think that is it  
  • Why do you work in this industry? I absolutely love this industry…. Where else can you be of service to so many and make so many friends. It’s a way of life, you can earn a great living and enjoy making new friends and learn so darn much.  
  • What keeps you passionate about it? Everything and everyone I come in contact with – there are new challenges every day that keep you on your toes and your mind working. There is never a dull moment. I feel truly blessed to have the position that I have and be in contact with the people that I come in contact with on a daily basis. This job, this industry is truly a blessing from God that I am so thankful to be a part of.  
   281.725.0309   
   713.956.1395   
   arrie@swbell.net   
 
    

Wendy Cook, CAS, Texscape Services  

  • How long have they been active in the industry? 11 years   
  • Ever worked on the mgmt side? No, however I was on a cares team for two years and learned a lot a out the management side during that period.   
  • How long have you served on the council? This is my first year  
  • Who do you sell to? Property management companies  
  • Who is your customer? Primarily work with the onsite managers and their supervisors  
  • What committee/club are you working on in HAA? Community Outreach, Ambassador Club, CCDC and the NEXT group  
  • Why do you work in this industry? I work in this industry because I love the people! I've met a lot of great people that were my clients and now I call my friends. I enjoy selling landscape services the best out if all the services I've sold in our Industry because it’s fun to make the communities look beautiful  
  • What keeps you passionate about it? I'm very grateful for the opportunity to help our clients in times of need such as owner tours, damaged property that needs repairs, or turning around an older asset and make it look new!  
   832.693.6654   
   281.846.3779   
   wcook@texscapeservices.com   
 
     Grant Crowell, CAS The Urban Forester
  • How long have they been active in the industry? Ever worked on the mgmt side? have been active in HAA since 2005. I had a short off period where I launched my own business, but quickly regrouped and was back in the game  
  • How long have you served on the council? This is my third year on PSC. 
  • Who do you sell to? Who is your customer? For small projects we sell directly to the on-site staff and managers, but for whole property trimming contracts, we are often working direcly with owners or with owner's representatives who are putting together a large scale rehab. We also serve many of the vendor members such as landscape companies that do not have tree pruning and removal capabilities in house.  
  • What committee/club are you working on in HAA? I am active on the Ambassador Club and with Century Club.  
  • Why do you work in this industry? What keeps you passionate about it? Managers in this industry have a lot on their plate. I look at this as an opportunity to help people in an area that they usually get very little support. Helping people is the name of the game in all of business success. I'm just passionate in general about what we do, how I support my family and how our business adds to the overall fabric of the Houston Apartment Association. One thing I enjoy most about my business is being viewed as an expert in my field.  
   832.731.6531   
     
   grant@theurbanforesters.com 
 
     Alan DeBarbieris, CAS Cotton Commercial
  • How long have they been active in the industry? Ever worked on the mgmt side? active in the multi-family industry for 11 years. Yes, I have worked on the management side with Genesis Community Management for 8 years.  
  • How long have you served on the council? This is my second year on the Product Service Council.  
  • Who do you sell to? Who is your customer? We sell to management companies.  
  • What committee/club are you working on in HAA? I am currently serving on the Ambassador Committee, Community Outreach Committee, Expo Committee and Chili Committee.  
  • Why do you work in this industry? What keeps you passionate about it? Work in the industry because I enjoy working with different people on a daily basis. Working within such a diverse industry keeps me passionate.  
   832.683.1868   
   713.849.9300   
   aland@cottonteam.com   
 
     Deborah DeRouen, CAS, LeaseHawk
  • How long have they been active in the industry? Ever worked on the mgmt side? I’ve been in the industry for 15 years. About 10 years of that time was spent working on the management side. I have a pretty broad perspective of our industry. I’ve worked as a leasing agent, assistant manager and manager on site. I have association experience and I’ve been a supplier for a few years now.  
  • How long have you served on the council? I’m a new council member and very excited to serve!  
  • Who do you sell to? Who is your customer? I sell to managers, regionals, owners.  
  • What committee/club are you working on in HAA? Co-Captain for Ambassadors, Community Outreach, HAA NEXT, Go Getters, Better Government Fund, Chili Cook-Off Committee and Expo Committee  
  • Why do you work in this industry? What keeps you passionate about it? There are so many opportunities in our industry. There is never a dull moment in multifamily no matter what area you work in. It’s always exciting and there’s always something new to learn. We live in a great city that is booming with opportunity, especially in our industry and that makes it easy to stay passionate. I’ve also met some pretty amazing people along the way!  
   903.277.5451
    
     debderouen@gmail.com 
 
     Derek DeVries, CAS, Camp Construction Services
  • How long have they been active in the industry? Two years.
  • Ever worked on the mgmt side? No I have not.  
  • How long have you served on the council? I am a rookie  
  • Who do you sell to? Who is your customer? Greystar, Orion, Francis, Tarantino  
  • What committee/club are you working on in HAA? Ambassadors, chili committee, community outreach, BGF, Expo committee  
  • Why do you work in this industry? What keeps you passionate about it? Every day is different from the day before. I come to work and don’t know what may come my way or whom I may meet. It is a never ending adventure.  
   713.859.8799   
   713.413.2267   
   DDeVries@campconstruction.com   
 
     M.J. Featherston, Direct Services
  • How long have they been active in the industry? I have been active in the industry for about 11 or 12 years now.  
  • Ever worked on the mgmt side? I worked on the homeowner's management side but not in multifamily  
  • How long have you served on the council? This is my 4th year on PSC for Houston and Galveston  
  • Who do you sell to? Who is your customer? Any decision maker is my customer. It depends on the property and/or the management company. Anyone in charge of parking lot maintenance.  
  • What committee/club are you working on in HAA? I serve on Ambassadors, Community Outreach and the Century Club. Chili Committee, Expo Committee and am the Co Chair for Membership for PSC with James Gregory this year.  
  • Why do you work in this industry? What keeps you passionate about it? I like this industry because it's always moving and changing. It never becomes stagnant and it's always up to date with the latest trends and markets. Most people in this industry are loyal and true. Very few are bad apples. That too is a big plus. Referrals are given by not only the supplier side but the management side and that always helps out a business.  
   713.550.4732   
   713.672-9345
  
 mj@directserviceusa.com
 
     Israel Garza, CAS, Maintenance Supply Headquarters
  • How long have they been active in the industry? Ever worked on the mgmt side? This will be my 9th year being active with the HAA on the supplier/vendor side.  I have never worked on the management side.  
  • How long have you served on the council? This is my 4rd year serving on the council and honored to serve with such an elite group of members.  
  • Who do you sell to? Who is your customer? I am a National Account Manager for Maintenance Supply Headquarters and my direct clients are toward owners and/or  the corporate side of the Management Company that make the decision to use MSH as an approved MRO Supplier.    
  • What committee/club are you working on in HAA? Board of Directors, PSC Officer, Ambassador Club, Century Club, Community Relations Committee, Expo Committee & HAA Lyceum Graduate.   
  • Why do you work in this industry? What keeps you passionate about it?  It’s the people, the opportunities for business and it’s ever-changing environment.  I’ve been fortunate to make very good friends in this industry.  This association does an excellent job of creating networking opportunities and has been a great avenue that continues to help me be successful.  It truly is rewarding to be part of such a professional and yet fun group of people  
   832.683.7896    
       
   izzy.garza@supplyhq.com  
 
     James Gregory, CAS, Pavecon
  • How long have they been active in the industry? Ever worked on the mgmt side? I have been in the industry since 1997…on the management side for 8 years and the vendor/supplier side for 9 years now.  
  • How long have you served on the council? I have served on the product service council for 8 years.  
  • Who do you sell to? Who is your customer? My customers, business partners, clients are primarily in the multi-family and property management business.  However I also work closely with Renovation and New Construction companies, Facility Maintenance departments for educational institutes and commercial office building engineers   
  • What committee/club are you working on in HAA? I am currently a member of many of the clubs and committees in the Houston Apartment Association.  PSC, EXPO, Resident Relations, Century Club, Ambassadors, Technology, Community Outreach, and a few others.  There is always something great happening in the HAA.   
  • Why do you work in this industry? What keeps you passionate about it? I started in this industry as a temporary leasing agent after serving in the US Navy.  That first temp job got me hooked and I have loved every minute of it.  There is something new happening every day.  
     281.808.8038     
   281.571.8040 
   jamesg@pavecon.com   
 
     Jimmie Hotz, CAS, HD Supply
  • How long have they been active in the industry? Active since early 80's   
  • Ever worked on the mgmt side? I began my career as in make ready and moved up to supervisor for Trammell Crow  
  • How long have you served on the council? Served on council 12+ years  
  • Who do you sell to? Who is your customer? Primarily apartments with some construction companies  
  • What committee/club are you working on in HAA? Ambassador, go getter, resident relations, century club  
  • Why do you work in this industry? What keeps you passionate about it? I love industry because each day you wake up, there is never a dull moment. Also love helping customers achieve their goals and assist them when needed. I have been in trenches and know how important it is to keep owners and supervisors happy  
   713.822.0426   
     
   jimmie.hotz@hdsupply.com   
 
    

Dan James, CAS, Gemstar Construction  

  • How long have they been active in the industry? Ever worked on the mgmt side?   I came into the industry with Gemstar in 1999. I have never worked on the management side.    
  • How long have you served on the council? This is my second year on the council.  
  • Who do you sell to? Who is your customer? We sell to owners, developers and management companies. Our customer can be anyone from property level staff to executive management and owners.  
  • What committee/club are you working on in HAA?  Chili Cook Off Committee, Community Outreach Committee.  I volunteer when I can.   
  • Why do you work in this industry? What keeps you passionate about it? I love the "work hard- play hard" nature of this industry. No matter how hard the work is, the people of this industry seem to always have a zest for life! I am passionate about real estate, especially redevelopment. To be a part of the process that brings distressed properties back to viability is always challenging and rewarding for me. I love it.  
   713.501.7555   
   281.821.1195   
   danj@gemstarconstruction.com   
 
     Alan Jones, CASE, PPG Architectural Coatings
  • How long have they been active in the industry? Ever worked on the mgmt side? 21 years and yes, I worked for Capstone, Asset Plus and the Finger Companies.  
  • How long have you served on the council? Since 2003  
  • Who do you sell to? Who is your customer? All members  
  • What committee/club are you working on in HAA? Ambassadors, Education, Mentoring, Membership  
  • Why do you work in this industry? What keeps you passionate about it? It is ever-changing, interesting people and problems, fun, rewarding.  
   713.305.0217   
   713.680.3392   
   alan.jones@ppg.com 
 
     Debra Knight, CAS, For Rent Media Solutions
  • How long have they been active in the industry? I have been active for about 7 years and only on the vendor side. 
  • How long have you served on the council? This is my 1st year to serve on the council. 
  • Who do you sell to? Who is your customer? I sell to property manager's, supervisors, marketing directors and owners depending on the company. My customer is anyone who leases on-site, managers/supervises/owns a property that is looking to market to prospective renters. 
  • What committee/club are you working on in HAA? I am a part of the Ambassador Club, Community Outreach and CCDC. 
  • Why do you work in this industry? What keeps you passionate about it? I actually fell into the apartment industry without knowing anything about it and have been impressed constantly with all of the opportunity. I love the camaraderie among everyone in the industry, even competitors, and the opportunity to grow, especially in regards to education. What keeps me passionate is the relationships and friendships I've formed as well as the opportunity to constantly grow and learn. 
   281.250.9517   
   281.821.1800 ext. 14   
   debra.knight@forrent.com 
 
    

David Koenig, Apartment Data Services   

  • How long have they been active in the industry? I have been in the industry since January of 2000. I have never worked on the management side.  
  • How long have you served on the council? I joined the Product Service Council in 2010.  
  • Who do you sell to? Who is your customer? Owners, Corporate employees and onsite personnel all have input in some level to construction needs at a property. Depending on the type of project, I might sell to any level within a management company.  
  • What committee/club are you working on in HAA? I am currently on the Century Club, the Ambassadors and the Business Exchange Committee  
  • Why do you work in this industry? What keeps you passionate about it? The apartment industry is the most dynamic industry around. There is not another industry that has successfully turned hard work into such a rewarding and entertaining experience. There are so many opportunities to interact with customers and other vendors, share ideas and work together to promote everyone’s common goals. The tireless efforts of the association and the owner and vendor members allow this to happen.  
   713.320.6650   
      
      
 
    

Stephanie Krop, CAS, Buyer's Access 

  • How long have they been active in the industry? Ever worked on the mgmt side? I have been active in the industry since fall of 1989, working onsite from 1989-2004 and starting on the vendor path in 1994 with The Apartment Guide. I was with Direct Energy for almost 8 years and now with Buyer's Access. 
  • How long have you served on the council? 6 years 
  • Who do you sell to? Who is your customer?   
  • What committee/club are you working on in HAA? Expo Committee, Chili-Cookoff Committee, PSC...  
  • Why do you work in this industry? What keeps you passionate about it? I've grown up in the industry. My first job was part-time leasing, while going to night school. I was blessed to be surrounded and mentored by industry leaders from the beginning. These contacts enabled me to mature and utilize the knowledge in not only my onsite experience, but also when I joined the vendor side. The multi-family industry is the largest "family" on earth...and is very likely we have shared all aspects of our lives through births, deaths and disasters...and anything in between. I have the privilege  of working with people, I care about. This enables me to stay motivated to do my best, thus motivates my team into providing their very best to our clients...our extended family. I think our success comes not so much from what we do in our job, but how well we do it...and who we are taking along for the ride.  
   832. 477.0081
    
   skrop@buyersaccess.com 
 
     Jacob Kunath, CAS, Century A/C Supply
  • How long have they been active in the industry? 6 years  
  • How long have you served on the council? This is my second year.  
  • Who do you sell to? Who is your customer? We sell to managers and maintenance on a property level but, also have good relationships with regional supervisors as well.  
  • What committee/club are you working on in HAA? Several: Technology, Ambassadors, Community Relations  
  • Why do you work in this industry? What keeps you passionate about it? I've always had a passion for sales, and this seemed like the perfect fit. All the new faces we run in to and the old friends we stay in contact with keeps our industry a close knit community and that makes it FUN!  
   713.598.0482   
   281.776.1900   
   jkunath@centuryac.com   
 
     Laura Lestus, CAS, The Liberty Group
  • How long have they been active in the industry? I have been working in our industry since 1998 when I began my career as a leasing agent. On site I have held the positions of: assistant manager, manager and marketing director. I became an active vendor member in 2005 with the Houston Apartment Guide and with The Liberty Group in 2008. Having the experience of working on the management side has helped me greatly in understanding the challenges my clients face day to day and that knowledge gives me the ability to team up with my clients to provide the most effective staffing solutions.   
  • How long have you served on the council?I have been on the Product Service Council since 2010  
  • Who do you sell to? Who is your customer?I sell staffing solutions. My customers are both supplier members that would include their corporate offices and administrators to all on site, leasing and maintenance staff and management positions.      
  • What committee/club are you working on in HAA? I am a Co-Chair for the Ambassadors Committee, Better Government Fund Century Club, Career and Community Development and Go Getters membership committee.  
  • Why do you work in this industry? What keeps you passionate about it? The Liberty Group and our association provides a platform that fosters personal and professional growth while providing an opportunity to give back to our industry and community. My belief is it is our responsibility to share our experience and mentor new supplier members in order to continue to grow our association year over year . I have been Blessed with many wonderful opportunities and friends for a lifetime through HAA and my motto is "Pay It Forward"...    

   281.650.2878   
   713.961.7666   
   laura@thelibertygroup.com   
 
    

Erin McCary, CAS, Valet Waste  

  • How long have they been active in the industry? I started in this industry in early 2003 so it’s been 11 FUN years now! Ever worked on the mgmt side? No, I’ve never worked on the management side and have a huge respect for everyone that does!  They have to wear so many hats each day.  
  • How long have you served on the council?  This is my second year on PSC. 
  • Who do you sell to? Who is your customer? I work with Asset Managers, Owner & Fee Managed Operators, their Regional support teams and Managers.    
  • What committee/club are you working on in HAA?  I am a member of The Ambassador Club, on the Community Outreach Committee and I created the Keycycling Drive which benefiting the American Red Cross.    
  • Why do you work in this industry? What keeps you passionate about it?  This industry is incredible!  Each day I get to work with amazing and talented people that care about residents and try so hard to improve their quality of life by providing the best apartment experience possible.  
     
   281.684.7856   
   emccary@valetwaste.com   
 
    

Kristin McLaughlin, CASE, Outdoor Elements 

  • How long have they been active in the industry?I have been in the multifamily industry 28 years. Early on, I got involved in the association by attending trade shows and education events. 
  • Ever worked on the mgmt side?Yes. I started on site as an Assistant Manager and worked my way up to a Property Supervisor, earning my CAPS in 1997 
  • How long have you served on the council? This is my fourth year serving on the council 
  • Who do you sell to? Who is your customer? I consider myself to be a consultant rather than a sales person. I am a vendor partner who provides goods and services to the multifamily owner/manager in with a focus in Texas. My company services at every level of customer from on -site, management executives, owners, institutional owners and REITS in 21 key markets across the US (and growing). 
  • What committee/club are you working on in HAA? Currently I serve  as Treasurer on the PCS, Ambassador Club Co-Captain, Community Outreach, Resident Relations, BGF and Expo along with several sub committees. 
  • Why do you work in this industry? I have been in the multifamily industry 28 years. Early on, I got involved in the association by attending trade shows and education events. 
  • How long have they been active in the industry?After 28 year you think I would be tired of this industry. Well that is not the case with me at all. This industry continually changes with style, demographics, services, people, laws, etc. It has been my chosen career field for most of my adult life. I did not attend college with multifamily in mind and I’d bet, if you asked around, most of us that serve on the PSC did not start out thinking of working in the multifamily industry as a career choice. I cannot think of anything more stable and flexible all at the same time. It has definitely been an amazing ride. By the way, it’s not work it’s NETwork 
  • What keeps you passionate about it? The people…this is a wonderful platform to serve other and to make a difference! 
   713.962.6072 
   713.462,7999, ext. 3976  
   kmclaughlin@criterionbrock.com   
 
    

Brenda Nite, Crestmark Construction Services  

  • How long have they been active in the industry? Ever worked on the mgmt side? All together I have been active in the apartment industry for 26 years. I was in management for 31/2 years in California in the early 70’s. I got back in to the industry here in Houston 22 years ago as a vendor.   
  • How long have you served on the council? I have served on the council for 10 years I believe.   
  • Who do you sell to? Who is your customer? I sell to corporate, managers and maintenance.   
  • What committee/club are you working on in HAA? I am on the Ambassadors, Expo Committee, Century Club, CCDC, Community Outreach, and I have also served on the Chili Committee for many years. 
  • Why do you work in this industry? What keeps you passionate about it? I work in this industry because I love it and the people who work in it. Even though we live in a city with millions of people, our industry is like living in a small town. Everybody knows everybody. I grew up in a small town so I feel very much at home. Having been on both sides of the desk gives me a very clear understanding of the responsibilities of owners, supervisors, managers and maintenance staff. We are dealing with peoples homes and that is very personal. As a vendor, we have to deliver what they need to take care of their customer’s homes. It is a relationship business and I am a relationship person so it has been perfect for me.  
   713.703.4077   
   713.426.6161   
   bnite@crestmarkservices.com   
 
     Dean O'Kelley, CAS, The Liberty Group
  • How long have they been active in the industry? Ever worked on the mgmt side? I have been in the industry 7 years. I have never been on the management side.  
  • How long have you served on the council? I have been on the council for six years.  
  • Who do you sell to? Who is your customer? Our customer is primarily the management side. We sell to Corporate, Managers and Maintenance. Our customer is whoever has a staffing need, be it leasing, maintenance or administrative - in the corporate office.  
  • What committee/club are you working on in HAA? Community Outreach, Ambassadors, Go-Getters, Better Government Fund-Century Club, Expo  
  • Why do you work in this industry? What keeps you passionate about it? I keep working in this industry are the people. I have never had so much fun working in my entire life as I have with HAA. I am from a small town and HAA feels "just like home". The work is challenging and ultimately I know that I may change someone's life by helping them start their career!

    "What keeps me passionate is helping a new member get their start. To quote many before me, "you will only get out of this what you put in". So many have helped me and I am glad to "pay it forward"! Don't expect every customer to rush to you because you have just joined. You have to show up and participate! Remember, you are the new kid on the block and people need to get to know you. You can't do it all nor would you. But a few well-chosen activities and committees will ensure your success! There are many that will be glad to assist so don't be afraid to ask!
      
   713.775.8115    
   713.961.7666   
   deano@thelibertygroup.com   
 
     Mark Park, CAS, AAA Plumbers
  • How long have they been active in the industry? Ever worked on the mgmt side? I have actively been involved with HAA since March 1999. I have never worked on the management side, although I am married to an apartment manager.  
  • How long have you served on the council? This is my sixth year to serve on the Product Service Council  
  • Who do you sell to? Who is your customer? We sell to all levels in the apartment association. From owners down to the maintenance staff  
  • What committee/club are you working on in HAA? I volunteer on Expo Committee, Go-Getters, Ambassadors, and the Chili Cook-Off Committee  
  • Why do you work in this industry? What keeps you passionate about it? My father, Steve, is one of the owners of AAA Plumbers. I work in the family business and have grown up around HAA. One would be hard pressed to find an organization or other professional group of any kind that offers the professionalism, education, networking opportunities, and just overall atmosphere to not only grow our business, but many lifelong relationships.  
   832.434.3218   
   713.462.4753   
   markpark@aaaplumbers.com 
 
 
    

Beth Rohani, CAS, Ameritex Movers 

  • How long have they been active in the industry? Ever worked on the mgmt side? Ameritex has been a member of HAA since 2001 and active since 2006. No, never have been on the mgmt side. 
  • How long have you served on the council? I have been on the product service council since 2007.  
  • Who do you sell to? Who is your customer? Anyone who is in need of moving & relocation services.    
  • What committee/club are you working on in HAA? Steering Committee, Legislative Comm, Expo Comm, Community Relations, Board of Directors and PSC President,     
  • Why do you work in this industry? What keeps you passionate about it? Multi-family is one of the many industries we are specialized in.  What keeps you passionate about it? (a) growth, new opportunities and advancement 
     
   713.551.1393   
   713.484.8400   
   ameritexmovers@aol.com